Free tech support? How so? I thought that was only via AppleCare.
Also, the CEO and other officers make a lot more than chump change for their jobs. I think they can afford tech support but want their huge salaries instead.
It's the same with utility companies and any other large company. The higher ups make outrageous salaries with poor customer service to show for it.
Sorry for the negativity but it's the truth.
Apple provides free email service and tech support as a marketing incentive to sell more Macs, iPhones, iPads, Apple Watches, Apple TVs, etc. which is where they make their money. [/quote]
