Originally Posted by plantsower
Thanks, Jon. Their help isn't free, so I can't go that route.

Originally Posted by jchuzi
Rita,

I had a grievous problem with Mail a few years ago (and yours sounds somewhat similar but not identical). Apple Tech Support took about an hour on the phone with me and ultimately solved it. The number is (800) 275-2273. Good luck!
When I did it (and AppleCare had expired), I was not charged. It would be worth a try.

Jon

macOS 11.7.10, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365