Separate from not being able to get technical answers, I'm really ticked about the bait and switch where they post a very specific deal for shipping but, when you place an order that is triple the requirement for the special rate, they say: "Oh wait, we have some rules that we did not divulge. Too bad."
I absolutely would not settle for the response you've gotten so far! It sounds like the spawn of an ignoramus who made it up as they went, and in my experience, it's simply NOT the way OWC does business.
Push it over the phone...HARD.
Afterthought: I wonder if they maybe added insurance because of the value of your order? Even if that's the case, it should be disclosed somewhere.
