Originally Posted by kevs
Joe thanks, and usually sign that the person advising has no idea what issue is, so that waste your time completely. You see it on other forums a lot... People who have not a clue of issue suggest that a lot.
On the one hand, putting "reinstall" and "trash the plist" all the way down at the bottom of your troubleshooting to-do list isn't unreasonable.

On the other hand, though, when nobody else has experienced your issue, and nobody's got a real idea of what may be wrong and how to fix it, grasping at the straws at the bottom of your list starts to look less unreasonable...perhaps even reasonable. (And it's not like reinstalling Office is a terribly time consuming project.)

Quoting Sherlock Holmes...

The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire