EDIT: Apple had me delete my wife's account and set it up again. Now, I can download her emails but she lost all her previous emails. Time Machine does not respond when I want to go back to this morning to restore the emails. I am currently running First Aid on Time Machine. Unfortunately, I got cut off from Apple and am trying to re-establish contact.
If I need to restore her emails, which file do I look for in either a clone or Time Machine?
From you description, I believe the account is using IMAP protocol which means UNLESS they were moved to folders "On My Mac", to use the Mail app terminology, the messages were not stored on your computer other than in temporary files which are not backed up by Time Machine. However, unless the files and or folders were somehow deleted in the process,
they should still be on Spectrum's servers. Have you tried looking again with the Webmail portal to see if the messages are there?
