I have recently bought a set of JBL TUNE 600BTNC noise cancelling headphones and they paired immediately with my 2017 iMac18,3 running under macOS Catalina v10.15.3 (19D76).

However, my 10.5" iPad Pro Model MPME2b?A running under iOS 13.3.1 cannot "see" the cans even when they are placed right next to each other. I have carried out a hard reset on the iPad.

The iPad can see four unconnected devices under "My Devices" but nothing under "Other Devices".

I know little of Bluetooth so am at a loss to understand why I can't pair with the iPad, I have disconnected the link on the iMac whilst trouble-shooting.

Is anyone able to point me in the right direction please?


iMac (Retina 5K, 27-inch, 2017); 3.8 GHz Intel Core i5; 2TB HD; 64 GB 2400 MHz DDR4 RAM; Radeon Pro 580 8 GB. iPad Pro 10.5" Model MPME2B/A with 512GB capacity; iPhone SE 2020 256GB