I don't see how Epson would ever know if you used non-Epson inks. I don't know about their service policy, but it's possible that that information is accurate.
I can fully understand a policy that says: “If you don’t use our ink cartridges, your Warranty is voidâ€, and I’m okay with that. However, the fellow at the review site said that Epson went further and refused a firmware upgrade, which meant his printer no longer worked with his computer.
If that’s correct it is, in my humble opinion, a step too far. Saying “If your printer breaks, you’re on your own to get it fixed†is one thing. Saying: “If you don’t use our ink, we’ll make sure your printer stops working†is quite another.
It makes me think that this statement has merit.
Under any circumstances, such a policy sounds very much like restraint of trade.
