So are they saying that unless you use their Internet webmail site to send e-mails, this sort of problem can happen? Or do they have their own e-mail application?
The former sounds like what they're saying; AOL has got a mobile app, but I'm not aware of a desktop app.
But I don't buy into their answer, because it's flat out wrong.
Let's see what their next response is.
The new Great Equalizer is the SEND button.
In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
