Again, thanks.
It occurred to me that even though Verizon stripped me of phone support when they dumped me into AOL's lap I could still email them. (Duh!)
I'll post back when...if there's a resolution to my problem.
(I'd have to open a Gmail account as a workaround, and that involves more involvement with Google than I care for. Happily, my current issue isn't critical, and I've got time to wait. )
