Home Forums Peripherals & Multimedia Peripherals Bluetooth and wireless keyboard issue

I have an Apple wireless keyboard which is only used periodically. It won’t hook up either to my desktop (Retina 5k, 27”, 2017) running 10.13.6 or to my iPad (MD520C/A running iOS 10.3.3)

The keyboard has previously been used with the iPad and is shown in the Bluetooth list of discoverable items. However, after Bluetooth does a search, I get a dialogue box that says “Connection unsuccessful. Make sure “Apple Wireless Keyboard is turned on and with range”.

On the desktop, which has never has the keyboard connected, Bluetooth just does a search and fails without comment.

As a test, I tried hooking up to the old 21” Desktop which also has the keyboard in the Bluetooth list of devices. It hooked up BUT when I opened a Word document to test further, the keyboard signal was not appearing in the document.

Any ideas of what to try next? It’s most important that the keyboard connect correctly with the iPad.

Note: The wireless Magic Mouse, that came with the 27" desktop, hooks up to both desktops without issues.

Note: As a further test of Bluetooth, I used the link for hooking my iPad to the 27" desktop. Clearly it was ready to connect and all I had to do was complete the process by entering the code provided.