Glad you're back up. If after all this you still decide it's too much hassle to switch (don't know your business situation), at LEAST demand $$$.
DR = Disaster Recovery. No service provider can possible have a DR plan in which taking a week to recover is acceptable. Even if your server exploded, they should still have you back up in a day max. Clearly they had no plan... and no idea what they're doing. Either that or they just don't care about your business.
