Virtual, Hi
I've read your reply twice.
SO, in English, they're alarmed, right? They're disturbed, yes? They're really surprised and don't know how to fix this?
Looks like that to me.
As to the "all your emails are safe" and "sorry for the inconvenience" stuff, there's no point getting copy on deadline six days late, is there? We've had to set up an emergency email - at yahoo which never goes down - and tell people. This makes us look amateurish.
