Right. And I learned a lesson. My gut told me not to do it but then my lack of knowledge told me to do what they say b/c they know best. That won't happen gain! It ain't just the tech, it was also the "senior advisor" who went that route.

Seeing as how I live a good hour away from the Genius Bar, they would never send someone out. Kind of like doctors, no more house calls. frown



Originally Posted By: Virtual1
Originally Posted By: plantsower
OK, so I called Applecare for my email problems. They pretty quickly went right to erase HD and redownload the OS. I didn't want to but they had no other answers.

So, we erased the HD and now I cannot connect to the internet to get to recovery. When I had to do this with my older MBP, I could do recovery after connecting to Ethernet. Of course, the MBP I have now doesn't have that port and I don't have that adapter.

It was reckless and irresponsible of them to start you down a format without verifying you have the capability to do a restore. That should merit some compensation from Apple to fix your problem, even if it involves sending a genius out to your house. (my opinion)

It's unfortunate that a lot of people on Applecare's line are so quick to leap to the "nuke and pave" solution. Been there, more than once. Very few of them have the necessary skills to troubleshoot and fix anything much out of the ordinary.

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