Originally Posted By: plantsower
OK, so I called Applecare for my email problems. They pretty quickly went right to erase HD and redownload the OS. I didn't want to but they had no other answers.

So, we erased the HD and now I cannot connect to the internet to get to recovery. When I had to do this with my older MBP, I could do recovery after connecting to Ethernet. Of course, the MBP I have now doesn't have that port and I don't have that adapter.

It was reckless and irresponsible of them to start you down a format without verifying you have the capability to do a restore. That should merit some compensation from Apple to fix your problem, even if it involves sending a genius out to your house. (my opinion)

It's unfortunate that a lot of people on Applecare's line are so quick to leap to the "nuke and pave" solution. Been there, more than once. Very few of them have the necessary skills to troubleshoot and fix anything much out of the ordinary.

I work for the Department of Redundancy Department