I think in this case we have some variation of "survivorship bias" going on. I suspect a great majority of the 1-star reviews are from users that had dead hard drives. DW won't help you if your hardware is broken.
Good to know. I just didn't like when they blamed third party software for all the problems. It seems like a lot of companies do that like Tivo if your Tivo isn't their brand (it happened to me). That's why I buy all matching TV, sound bar and DVD players so the company can't blame the other company for any problems.
