I was aware that Apple Stores do complimentary installs of OS X/macOS for people who don't have access to broadband, but I wasn't aware that they might accommodate people in w4rao's situation. Thanks for pointing out the possibility. (Reflecting on it, though, it seems like they'd be more likely to advise w4rao to buy Snowy install discs from the Apple Store than to be accommodating.)
My nearest Apple Store often bends over backward to be accommodating to their customers. An elderly, and somewhat challenged friend took her Mac mini to the local Genius Desk a couple of weeks ago. It had gotten completely messed up with malware (I asked how she did that and the best I could figure out she worked hard at it). Two Geniuses spent at least two hours and several phone calls to higher level tech support cleansing the detritus from her system, and in the end installed the most advanced OS her Mac mini is capable of, all at no charge. That Mac was not only well out of Warranty and Apple Care, it is officially an obsolete model no longer eligible for support.
That is the level of customer support I have come to expect from Apple. That is totally in line with their recently revamped Apple Retail Credo
Enriching lives.
We are here to enrich lives.
To help dreamers become doers,
to help passion expand human potential, to do the best work of our lives.
AT OUR BEST
We give more than we take. From the planet,
to the person beside us.
We become a place to belong
where everyone is welcome.
Everyone.
We draw strength from our differences.
From background and perspective
to collaboration and debate.
We are open.
We redefine expectations.
First for ourselves, then for the world.
Because we're a little crazy.
Because "good enough" isn't.
Because what we do says who we are.
We find courage.
To try and to fail,
to learn and to grow,
to figure out what's next,
to imagine the unimaginable,
to do it all over again tomorrow.
AT OUR CORE
We believe our soul is our people.
People who recognize themselves in each other.
People who shine a spotlight
only to stand outside it.
People who work to leave this world better than they found it.
People who live to enrich lives.
I think they really mean it.
