Well tonight I tried all suggestions except yours jepinto because my friend still can't find his att account username and password. It wouldn't by any chance be the same as his email address and password? He knows that. ATT says that the account name and password is one you make in the customer agreement before setting up email. I also found an att support page saying to set the modem to bridge mode and another page on how to set up wireless. I'll be back hopefully with good news.
