Home Forums Networks & Cross-Platform Networking Emails won't delete

Sorry I took so long getting back to you, things have been a bit hectic around here.

I have seen this in the past, but it has always been traced back to the email server. Specifically the email server crashing and being reloaded back to a state before the messages were deleted. Since this is happening in four accounts that is highly unlikely. That would tend to point the finger at settings in Mail.

In Mail > Preferences > Accounts

1. Select the first account on the list of accounts
2. Click on the "Mailbox Behaviors" tab.
3. Down near the bottom of that window you will see a Trash can icon and to the right of that check boxes for..
   1. Move Deleted messages to the Trash Mailbox — this should be checked
   2. Store Deleted messages on the server — You choice on this one, but I would recommend it be checked
   3. Permanently erase deleted messages when they are {a time limit} — Pick an interval that fits your work style. personally I use one month but its your call
4. Click on the next account
5. when prompted to "Save Changes" be sure and click on SAVE or you will lose any changes you just made. NOTE even if the proper boxes were checked uncheck one, save the changes, recheck the unchecked box. The point is to force an update to the property list file.
6. Repeat the process for each of the other three accounts.

To test whether this is working or not..

1. Delete a message in Mail
2. log onto the portal (mail.com or Yahoo.com)
3. Check to see if the deleted message is in the Inbox on the portal
4. Assuming you chose to store the trash on the server, check to see if the message is in the Trash folder there
5. Check to see if the message is showing in the trash folder in Mail

Report any anomalies you observe.