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OS 10.6.8 Today I tried to download an old movie but a window appeared saying I had suspicious activity and to dial an 800 number which showed "GoToAssist.customer" which resulted in someone purporting to be from apple that everything on my computer was out of commission and that he would run diagnostics. After a few minutes he said that he would extend my warranty for $249 up to $999.00. At that point I knew this guy was phoney but it took me a few minutes to get control because Safari would not accept force quit at first. Has anyone else had this experience? How can you detect a phoney right off the bat? jaybass