Originally Posted By: joemikeb
I have never had reason to criticize Apple support....

I think you misread my post.

Originally Posted By: artie
Coming from you, who's so consistently praised Apple's customer support.... (Emphasis added)

And you'll never hear me complain, either. Apple has given me a new iBook G4 to replace my in-warrantee iBook G3, and two new batteries for my out-of-warrantee MacBook, as well as corrected a shoddy repair job on the MacBook more than two tears after the fact (enabling me to get a better resale price for it).

But all of both our enumerated experiences are hardware, not software, related.

Originally Posted By: joemikeb
If history is any guide then Apple is very definitely on the right track.

If history were a reliable guide, this discussion wouldn't have happened.

The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire