I just went in and downloaded their ical plist and another from a machine subscribed in the same office and used bbedit to diff the two (after converting to xml) and reverted hers back to like the others.
She has a complex set of calendars, subscriptions, and publishing that I didn't dare nuke it and try to start over. Their entire business revolves around that scheduling.
All is well again, or at least it's back to how it was. She'd love a solution to her day view still though.
can't win 'em all. but thanks for the suggestions.
