That's me and, like your Verizon tech, I was unaware of the Command-i functionality.
I just ran a quick test. Command-i brought up my Apple Mail with this page in the body and the Subject of the email was "Help, please! :)". I sent it to myself and it both went and was received without incident.
ryck
"What Were Once Vices Are Now Habits" The Doobie Brothers
