I tried to change my password on Xfinity's (Comcast) web site. When I logged into my account and attempted to change my email password, the screen showed a translucent black "film" and a statement said "You do not need to change your password." When I tried to change my secret question, I got the same response. I have friends who use comcast cable who are having the same problem. Emails often wind up not being sent, but it is unpredictable. I called the local Comcast number and got put on permanent hold. Does anyone know what is going on?


Mac Pro dual Quad-Core Intel Xeons Early 2008; 16GB RAM; MacOS X 10.11.6, iOS 9.3.5