I am often asked to help Mac users who are having problems. Almost invariably when I ask for their install DVD, the answer is, "I didn't know I needed to keep it so I threw it away" or "there were disks in the box?" Call it user error or buyer beware or whatever you want those install disks are too often missing to be of any real value. It seems to me the new download system is ultimately more usable for the vast majority of users.
If we knew what it was we were doing, it wouldn't be called research, would it?
