AW itself ran OK but as soon as she updated the printer drivers for her HP printer, she couldn't print from AW.
I have Appleworks with Snow Leopard but my printer is a Canon Pixma IP5000. I don't have any printing issues.
However I wonder (and those more knowledgeable than I can jump in) if it has to do with the printer or whether it's the way I got to Snow Leopard. Your friend went straight from Tiger to Snow Leopard whereas I went through all the OS iterations, bringing Appleworks along with me.
If that is the case, it is logical that Bensheim should think about starting with an earlier OSX move from OS9 and go through a couple of bounces? The bounces should be easy enough, as they're just upgrades, and he will have done his wheel re-invention in the initial move.
Just a thought.
ryck
