I need to use Adobe Reader plug-in to view the claims for my health insurance. When I open Reader Preferences/Internet the 'web brower' box is checked but grayed out. If I got to About Adobe Plug-on/Internet it says the plugin is not loaded. The plug-in is in my Internet Plug-Ins folder and Safari shows the Adobe Reader plug-in as installed.

For some reason I still cannot view my health insurance claims. I get an error message that says I need to install Adobe Reader. I'm guessing it has something to do with the Reader application saying the plug-in is not loaded, and possibly because the 'Web Browser' box is grayed out, but I don't know
how to make it load.

Any suggestions?

I deleted Reader 10 and downloaded and installed Reader 9.4. Under Preferences the 'web browser' box is no longer grayed out and I checked it. The Plug-in is in the Internet Plug-ins folder.

I can now view and print my Health Claim forms.

Would still like to find out why Reader 10 does not work correctly.

Last edited by Douglas; 12/05/10 08:33 PM. Reason: New Information