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TurboTax puzzler???
#63571 03/03/23 08:45 PM
Joined: Aug 2009
Likes: 8
OP Online

Joined: Aug 2009
Likes: 8
TurboTax Deluxe 2022 wouldn't print or generate a PDF no matter how I initiated the action: A pop-up saying something about "processing" (more or less) would flash on and off my screen too quickly to read, followed by an interminable beachball and Activity Monitor's advising me that the app wasn't responding, necessitating my force-quitting it. So I posted in their help forum and was eventually advised to call in.

With the tech sharing my screen (through some proprietary means) I ran him through the routine, force-quit the app, restarted it, and lo and behold, after no less than 50 failures, IT WORKED as expected (and has continued to work).

Could the screen-sharing have possibly tweaked something?

Did I hit the jackpot in some sort of TurboTax lottery?

Serious conjecture and wild guesses gratefully accepted! smile

The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: TurboTax puzzler???
artie505 #63592 03/08/23 09:56 PM
Joined: Aug 2009
Likes: 9

Joined: Aug 2009
Likes: 9
For what it is worth, and on the assumption that your computer was restarted multiple times during the troubleshooting process, I can only speculate and due to a lack of data it would be more of a W.A.G. than speculation.
  1. Bad Kharma (high on my list of suspects smile )
  2. a startup item that either got turned off or updated somewhere along the line.
  3. A task, running in the background that eventually concluded
  4. a background task that was automatically updated without your noticing
  5. a corrupted scratch file that eventually got overwritten or replaced

Now maybe you can explain to me why H&R Block and one or two other apps refuse to update so i have to download and install the full app every time. mad confused

"Sacred cows make the best hamburger"

- Mark Twain

Moderated by  alternaut, dianne, dkmarsh 

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