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Curious slowness-limited to one account
#56125 09/09/20 12:55 PM
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ryck Online OP
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My wife and I have separate accounts on our computer. However, in my account, I am experiencing a slowness while my wife's account is operating normally.

When I log-in, the first application selected will take a very long time to load. For example, Safari or Apple Mail will take nearly 1.5 minutes before they are functional. Excel will take nearly 3 minutes. In my wife's account, these load and function instantly.

When I log-out, my account will take nearly 45 seconds to get to the log-in window, but my wife's account gets there immediately.

So far, once the first application to be loaded has gone through the excruciating wait, others seem to load normally.

Thoughts? - other than "Use your wife's account" smile

Last edited by ryck; 09/09/20 01:02 PM. Reason: Additional info

ryck

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Re: Curious slowness-limited to one account
ryck #56128 09/09/20 07:27 PM
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Several possibilities occur:
  • At the top of my list would be what do you have running in the background? Check ~/Library/LaunchAgents, (where ~/ is Unix shorthand for your home folder) and System Preferences > Users & Groups > Login Items. Don't worry about anything in /Library as those are common to both you and your wife.
  • Another thought is corrupted user cache files. This OS X Daily article will walk you through clearing you user cache files. Don't worry, they will be rebuilt.


joemikeb • moderator
Re: Curious slowness-limited to one account
joemikeb #56130 09/10/20 01:47 PM
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Originally Posted by joemikeb
Check ~/Library/LaunchAgents, (where ~/ is Unix shorthand for your home folder)
I assume you mean the folder in the Users folder, which is an icon of a house.

The Library is an invisible file so I used Command/Shift/Period to view and the LaunchAgent folder contains only one file - com.dropbox.DropboxMacUpdate.agent.plist

Originally Posted by joemikeb
Don't worry about anything in /Library as those are common to both you and your wife.
I figured, if I was poking around anyway, I’d take a quick look there too. The LaunchAgent folder has a bunch of plists but I do note that one has a very strange name - com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist

Originally Posted by joemikeb
……Check System Preferences > Users & Groups > Login Items.
This list has five items with the cautionary yellow triangle and all are described as Kind Unknown. None has an icon other than the ‘blank sheet’. They are:

AdobeResourceSynchronizer
Canon IJ Network Scanner
TrackballWorksHelper
Microsoft AU Daemon
DiskWarriorStarter

Note: There is a second “DiskWarriorStarter” item with a proper icon and it is described as “Application”

Originally Posted by joemikeb
Another thought is corrupted user cache files.
I own Cocktail so I used it to clear my User Cache files. Cocktail came back with a dialogue box that said “Unable to clear all caches. Some caches have not been properly cleared. See Activity Log for details.” The log said:

2020-08-14 18:51:07.796 Cocktail[1340:37631] Cocktail 12.5.0 (Mojave Edition) launched.
2020-08-14 18:51:08.341 Cocktail[1340:37631] myname authenticated.
2020-08-14 18:51:53.617 Cocktail[1340:37631] Launch Services database has been rebuilt.
2020-09-05 05:23:04.377 Cocktail[7553:211709] Cocktail 12.5.0 (Mojave Edition) launched.
2020-09-05 05:23:04.924 Cocktail[7553:211709] myname authenticated.
2020-09-05 05:23:55.085 Cocktail[7553:211709] Launch Services database has been rebuilt.
2020-09-09 15:51:09.168 Cocktail[1195:37738] Cocktail 12.5.0 (Mojave Edition) launched.
2020-09-09 15:51:09.692 Cocktail[1195:37738] myname authenticated.
2020-09-09 15:51:19.524 Cocktail[1195:37738] Could not get path to main bundle.
2020-09-09 15:56:27.960 Cocktail[1195:37738] Inactive memory has been purged.
2020-09-10 06:32:17.314 Cocktail[3961:161187] Cocktail 12.5.0 (Mojave Edition) launched.
2020-09-10 06:32:17.718 Cocktail[3961:161187] myname authenticated.
2020-09-10 06:33:23.638 Cocktail[3961:161187] User caches have been cleared. (User)
2020-09-10 06:33:23.939 Cocktail[3961:161187] ColorSync caches have been cleared. (User)
2020-09-10 06:33:24.241 Cocktail[3961:161187] Dictation & Speech caches have been cleared. (User)
2020-09-10 06:33:24.543 Cocktail[3961:161187] Dock caches have been cleared. (User)
2020-09-10 06:33:25.460 Cocktail[3961:161187] Help caches have been cleared. (User)
2020-09-10 06:33:26.047 Cocktail[3961:161187] Unable to clear QuickLook caches. (User)
2020-09-10 06:33:26.349 Cocktail[3961:161187] QuickTime caches have been cleared. (User)
2020-09-10 06:33:26.704 Cocktail[3961:161187] Unable to clear Spotlight caches. (User). Operation not permitted while System Integrity Protection is engaged. For more information about System Integrity Protection, go to: http://en.wikipedia.org/wiki/System_Integrity_Protection.
2020-09-10 06:33:27.151 Cocktail[3961:161187] VoiceOver caches have been cleared. (User)

Additional Information:

Again, since I was poking around anyway, I looked at Corrupted Preferences in Cocktail. It came up with:

/Library/Preferences/com.epson.Copy
/Library/Preferences/com.epson.EPSON
/Library/Preferences/com.epson.EPSON
/Library/Preferences/com.epson.Easy
/Library/Preferences/com.epson.Epson
/Library/Preferences/com.epson.Epson
/Library/Preferences/com.epson.Epson
/Users/myname/Library/Preferences/com.apple.AddressBook.plist

Last edited by ryck; 09/10/20 10:58 AM. ET

Last edited by cyn; 09/10/20 10:34 PM. Reason: repair mod accident

ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS Mojave 10.14.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 1TB LaCie USB-C
Carbon Copy Clone on 500GB OWC Mercury OTG Pro
Re: Curious slowness-limited to one account
ryck #56132 09/10/20 03:40 PM
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Originally Posted by ryck
I assume you mean the folder in the Users folder, which is an icon of a house.
Yes.

Originally Posted by ryck
The Library is an invisible file so I used Command/Shift/Period to view and the LaunchAgent folder contains only one file - com.dropbox.DropboxMacUpdate.agent.plist
I figured, if I was poking around anyway, I’d take a quick look there too. The LaunchAgent folder has a bunch of plists but I do note that one has a very strange name - com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist

For more information on ARMDCHelper look here.

Originally Posted by ryck
This list has five items with the cautionary yellow triangle and all are described as Kind Unknown. None has an icon other than the ‘blank sheet’. They are:

AdobeResourceSynchronizer
Canon IJ Network Scanner
TrackballWorksHelper
Microsoft AU Daemon
DiskWarriorStarter

the yeallow triangle means the appllication listed either cannot be found where it was when it was added to the Login Items list or possibly that the app will not launch. See if you can find any of these apps, they are usually located in /Applications or ~/Applications and may be in sub folders therein. If the apps are there and not launching it probably means the apps are not compatible with the version of MacOS you are running and need to be updated. All appear to be apps supporting specific devices or applications but since the have the yellow triangle they are not being launched. You can remove them from your login items list without breaking anything.


Originally Posted by ryck
Note: There is a second “DiskWarriorStarter” item with a proper icon and it is described as “Application”

That one is working. Leave it alone.

Originally Posted by ryck
I own Cocktail so I used it to clear my User Cache files. Cocktail came back with a dialogue box that said “Unable to clear all caches. Some caches have not been properly cleared. See Activity Log for details.” The log said:


2020-09-10 06:33:23.638 Cocktail[3961:161187] User caches have been cleared. (User)
2020-09-10 06:33:23.939 Cocktail[3961:161187] ColorSync caches have been cleared. (User)
2020-09-10 06:33:24.241 Cocktail[3961:161187] Dictation & Speech caches have been cleared. (User)
2020-09-10 06:33:24.543 Cocktail[3961:161187] Dock caches have been cleared. (User)
2020-09-10 06:33:25.460 Cocktail[3961:161187] Help caches have been cleared. (User)
2020-09-10 06:33:26.047 Cocktail[3961:161187] Unable to clear QuickLook caches. (User)
2020-09-10 06:33:26.349 Cocktail[3961:161187] QuickTime caches have been cleared. (User)
2020-09-10 06:33:26.704 Cocktail[3961:161187] Unable to clear Spotlight caches. (User). Operation not permitted while System Integrity Protection is engaged. For more information about System Integrity Protection, go to: http://en.wikipedia.org/wiki/System_Integrity_Protection.
2020-09-10 06:33:27.151 Cocktail[3961:161187] VoiceOver caches have been cleared. (User)

Did that help?

Originally Posted by ryck
Additional Information:

Again, since I was poking around anyway, I looked at Corrupted Preferences in Cocktail. It came up with:

/Library/Preferences/com.epson.Copy
/Library/Preferences/com.epson.EPSON
/Library/Preferences/com.epson.EPSON
/Library/Preferences/com.epson.Easy
/Library/Preferences/com.epson.Epson
/Library/Preferences/com.epson.Epson
/Library/Preferences/com.epson.Epson
/Users/myname/Library/Preferences/com.apple.AddressBook.plist

That check is a based on a command line function that checks the files to be sure they are "consistent and fully comply with Apple's guidelines for MacOS". The fact some don't comply doesn't necessarily mean they are corrupted or invalid, just that they don't comply with Apple's standard. Given the first seven are all from Epson, along with the fact Epson tends to march to their own drummer, leads me to believe that is probably the case. Com.apple.AddressBook.plist definitely should comply with the standard, however. The fix would be to deleteCom.apple.AddressBook.plist and allow Contacts to recreate it. You can then go into Contacts > Preferences and make any changes you wish.


joemikeb • moderator
Re: Curious slowness-limited to one account
joemikeb #56133 09/10/20 04:03 PM
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Originally Posted by joemikeb
Originally Posted by ryck
This list has five items with the cautionary yellow triangle and all are described as Kind Unknown. None has an icon other than the ‘blank sheet’. They are:

AdobeResourceSynchronizer
Canon IJ Network Scanner
TrackballWorksHelper
Microsoft AU Daemon
DiskWarriorStarter

the yeallow triangle means the appllication listed either cannot be found where it was when it was added to the Login Items list or possibly that the app will not launch. See if you can find any of these apps, they are usually located in /Applications or ~/Applications and may be in sub folders therein.

If you're stuck for their locations, control-clicking on any of those items will call up a "Show in Finder" option. I'll guess that most, if not all of them will turn out to be located in the "Contents" of the apps they support rather than freestanding items.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Curious slowness-limited to one account
joemikeb #56144 09/11/20 05:43 PM
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ryck Online OP
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Still no joy in Mudville.

Originally Posted by joemikeb
the yellow triangle means the application listed either cannot be found where it was when it was added to the Login Items list or possibly that the app will not launch. See if you can find any of these apps, they are usually located in /Applications or ~/Applications and may be in sub folders therein. If the apps are there and not launching it probably means the apps are not compatible with the version of MacOS you are running and need to be updated. All appear to be apps supporting specific devices or applications but since the have the yellow triangle they are not being launched. You can remove them from your login items list without breaking anything.

AdobeResourceSynchronizer

Could not find.

Canon IJ Network Scanner

Canon Applications folder had two “Scanner” folders (Utility and Selector) but neither of the applications could locate my printer.

TrackballWorksHelper

Could not locate a TrackBall folder but did have the TrackBallWorks dmg. However, it would not open …got message “”Kensington TrackBallWorks.pkg” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the App Store and identified developers.”

Microsoft AU Daemon

Could not find this in the Microsoft Office 11 folder or in any of the nested folders.

DiskWarriorStarter

As directed have left the good one in place.

Originally Posted by joemikeb
If the apps are there and not launching it probably means the apps are not compatible with the version of MacOS you are running and need to be updated. All appear to be apps supporting specific devices or applications but since the have the yellow triangle they are not being launched. You can remove them from your login items list without breaking anything.
• I only use Adobe to read PDFs and it isn’t failing.
• My printer works fine although I seldom use the scanner function as I have an Epson scanner.
• The Kensington TrackBall works fine.
• I mostly use Word and Excel and both work fine (although MS keeps saying I should update). I note that the MS apps are much slower to load than Apple’s, such as Safari.
• DiskWarrior is an unknown as V5 does not work anyway with my system.

I tend to keep things updated - that is, the apps I regularly use. However, I do have a number of apps (other than those shown above) that are seldom, if ever, used. I wonder if I should go through them with CleanApp and trash the ones not generally used.

Originally Posted by joemikeb
That check is a based on a command line function that checks the files to be sure they are "consistent and fully comply with Apple's guidelines for MacOS". The fact some don't comply doesn't necessarily mean they are corrupted or invalid, just that they don't comply with Apple's standard. Given the first seven are all from Epson, along with the fact Epson tends to march to their own drummer, leads me to believe that is probably the case. Com.apple.AddressBook.plist definitely should comply with the standard, however. The fix would be to deleteCom.apple.AddressBook.plist and allow Contacts to recreate it. You can then go into Contacts > Preferences and make any changes you wish.

In ~/Library/Contacts > Preferences I found many more “Address Book” plists so, knowing that plists rebuild after a reboot, I turfed them all.

com.apple.AddressBook.abd.plist
com.apple.AddressBook.plist
com.apple.AddressBook.plist.Dgasgj0
com.apple.AddressBook.plist.MOPrw2t
com.apple.AddressBook.plist.UB6BQ3E
com.apple.AddressBook.sync.plist

Last edited by ryck; 09/11/20 05:46 PM.

ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS Mojave 10.14.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 1TB LaCie USB-C
Carbon Copy Clone on 500GB OWC Mercury OTG Pro
Re: Curious slowness-limited to one account
ryck #56145 09/11/20 05:50 PM
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Originally Posted by ryck
Still no joy in Mudville.

Originally Posted by joemikeb
the yellow triangle means the application listed either cannot be found where it was when it was added to the Login Items list or possibly that the app will not launch. See if you can find any of these apps, they are usually located in /Applications or ~/Applications and may be in sub folders therein. If the apps are there and not launching it probably means the apps are not compatible with the version of MacOS you are running and need to be updated. All appear to be apps supporting specific devices or applications but since the have the yellow triangle they are not being launched. You can remove them from your login items list without breaking anything.

AdobeResourceSynchronizer

Could not find.

Canon IJ Network Scanner

Canon Applications folder had two “Scanner” folders (Utility and Selector) but neither of the applications could locate my printer.

TrackballWorksHelper

Could not locate a TrackBall folder but did have the TrackBallWorks dmg. However, it would not open …got message “”Kensington TrackBallWorks.pkg” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the App Store and identified developers.”

Microsoft AU Daemon

Could not find this in the Microsoft Office 11 folder or in any of the nested folders.

DiskWarriorStarter

As directed have left the good one in place.

Did you look for those items using the "Show in Finder" option, or just on your own?

Most, if not all of them sound like they're in Your app > Contents, which are not readily visible.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Curious slowness-limited to one account
artie505 #56149 09/11/20 07:32 PM
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Originally Posted by artie505
Did you look for those items using the "Show in Finder" option, or just on your own?
I looked for them on my own. I couldn't use Finder as I moved too quickly on removing them from the Log In list. Drat!


ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS Mojave 10.14.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 1TB LaCie USB-C
Carbon Copy Clone on 500GB OWC Mercury OTG Pro
Re: Curious slowness-limited to one account
ryck #56150 09/11/20 09:48 PM
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Originally Posted by ryck
Originally Posted by artie505
Did you look for those items using the "Show in Finder" option, or just on your own?
I looked for them on my own. I couldn't use Finder as I moved too quickly on removing them from the Log In list. Drat!

If you're really curious, you can boot into your clone if you haven't updated it already.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Curious slowness-limited to one account
ryck #56151 09/11/20 10:12 PM
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Originally Posted by ryck
AdobeResourceSynchronizer

Could not find.

Canon IJ Network Scanner

Canon Applications folder had two “Scanner” folders (Utility and Selector) but neither of the applications could locate my printer.

TrackballWorksHelper

Could not locate a TrackBall folder but did have the TrackBallWorks dmg. However, it would not open …got message “”Kensington TrackBallWorks.pkg” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the App Store and identified developers.”

Microsoft AU Daemon

Could not find this in the Microsoft Office 11 folder or in any of the nested folders.

Those were yellow flagged and had a blank file type so they were not being loaded and therefore unlikely to have any impact on performance unless there is an application or applications that are searching for them when they launch.

Originally Posted by ryck
DiskWarriorStarter

As directed have left the good one in place.

• DiskWarrior is an unknown as V5 does not work anyway with my system.

Since it does not work on your system then Why not delete it? It is useless.

Originally Posted by ryck
I tend to keep things updated - that is, the apps I regularly use. However, I do have a number of apps (other than those shown above) that are seldom, if ever, used. I wonder if I should go through them with CleanApp and trash the ones not generally used.

Periodically, I go thorough a spate of housecleaning, usually just before of just after a major MacOS upgrade. My rule is if I can't remember what an app does or the last time I used it, it goes. Probably doesn't help performance, but it sure cuts down on the distractions and makes it easier to locate what I really need.

Originally Posted by ryck
In ~/Library/Contacts > Preferences I found many more “Address Book” plists so, knowing that plists rebuild after a reboot, I turfed them all.

com.apple.AddressBook.abd.plist
com.apple.AddressBook.plist
com.apple.AddressBook.plist.Dgasgj0
com.apple.AddressBook.plist.MOPrw2t
com.apple.AddressBook.plist.UB6BQ3E
com.apple.AddressBook.sync.plist

Since those were all under the Contacts umbrella, you are probably okay, but not all plists are preference files and not all plists are automatically recreated. For example, LaunchAgents and LaunchDaemons are all property list files with the .plist file extension. So you should not delete files with the .plist extension cavalierly.

Since you are still faced with slow loading another thing to try is launching Activity Monitor and watch it while launching other applications to see if you can get a clue about the slow launching from it. Look for apps that may be spiking in CPU, Memory, or Disk use when an app is loading,

NOTE: Activity Monitor will use a lot of CPU cycles but you can discount that as you are only sunning it for test purposes.


joemikeb • moderator
Re: Curious slowness-limited to one account
joemikeb #56152 09/11/20 10:28 PM
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Originally Posted by joemikeb
Periodically, I go thorough a spate of housecleaning, usually just before of just after a major MacOS upgrade. My rule is if I can't remember what an app does or the last time I used it, it goes. Probably doesn't help performance, but it sure cuts down on the distractions and makes it easier to locate what I really need.

If you've never tried it, sort ~/Library/Preferences in list view and by Date Modified, and take a look at the bottom of the list, i.e. what was modified LEAST recently.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Curious slowness-limited to one account
artie505 #56153 09/11/20 10:40 PM
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ryck Online OP
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Originally Posted by artie505
Originally Posted by ryck
Originally Posted by artie505
Did you look for those items using the "Show in Finder" option, or just on your own?
I looked for them on my own. I couldn't use Finder as I moved too quickly on removing them from the Log In list. Drat!

If you're really curious, you can boot into your clone if you haven't updated it already.
Okay....so now we're getting into "weird events". I have a weekly clone that I booted with and then attempted to use the Control-Click to see the items in the Finder. It didn't work at all but, after I booted back into my main drive system, things were back to normal. Logging out and booting apps are now within a few seconds. Since I have no idea what happened, I'll cross my fingers and hope this status remains.

Last edited by ryck; 09/11/20 10:41 PM.

ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS Mojave 10.14.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 1TB LaCie USB-C
Carbon Copy Clone on 500GB OWC Mercury OTG Pro
Re: Curious slowness-limited to one account
joemikeb #56154 09/11/20 10:45 PM
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Originally Posted by joemikeb
Originally Posted by ryck
I tend to keep things updated - that is, the apps I regularly use. However, I do have a number of apps (other than those shown above) that are seldom, if ever, used. I wonder if I should go through them with CleanApp and trash the ones not generally used.

Periodically, I go thorough a spate of housecleaning, usually just before of just after a major MacOS upgrade. My rule is if I can't remember what an app does or the last time I used it, it goes. Probably doesn't help performance, but it sure cuts down on the distractions and makes it easier to locate what I really need.
Good advice, and that's what I'm about to do....sort of like getting rid of all that crap in the garage or the basement that you've stored away "just in case". With apps, it's sort of like being a digital hoarder.


ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS Mojave 10.14.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 1TB LaCie USB-C
Carbon Copy Clone on 500GB OWC Mercury OTG Pro
Re: Curious slowness-limited to one account
ryck #56156 09/11/20 11:01 PM
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Originally Posted by ryck
Okay....so now we're getting into "weird events". I have a weekly clone that I booted with and then attempted to use the Control-Click to see the items in the Finder. It didn't work at all but, after I booted back into my main drive system, things were back to normal. Logging out and booting apps are now within a few seconds. Since I have no idea what happened, I'll cross my fingers and hope this status remains.
👌🤞


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