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#6741 - 12/15/09 05:26 PM Preview not working, what is Viewer?
kevs Offline


Registered: 12/07/09
Just got 10.6
Preview not working consistently, I just get blank gray screen when I click on jpegs. is this a known issue?

Using Viewer for now, what is viewer? new app that comes with the OS recently? when was it invented? thanks.

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#6744 - 12/15/09 10:34 PM Re: Preview not working, what is Viewer? [Re: kevs]
macnerd10 Offline


Registered: 08/04/09
Loc: Los Angeles, CA
Something's wrong on your computer, unless the files are corrupted or lack proper suffix (.jpg). Are these from e-mails? Did you try to trash Preview preferences?
I have never heard of Viewer nor have it as part of the OS? Any details about this app?
_________________________
Alex
3.1 GHz 13" MacBook Pro 2015, 8 GB RAM, OS 10.11.2, Office 2011, TimeWarner Cable
2.8 GHz Xeon Mac Pro 2010, 16 GB RAM, OS 10.11.2, Office 2011, LAN

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#6763 - 12/16/09 08:52 AM Re: Preview not working, what is Viewer? [Re: macnerd10]
kevs Offline


Registered: 12/07/09
Just put the previw pres on desktop, did not work. viewer have no idea, think its a Canon app

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#6764 - 12/16/09 09:15 AM Re: Preview not working, what is Viewer? [Re: kevs]
dkmarsh Offline

Moderator

Registered: 08/04/09

I have a Viewer.app at /Applications/Canon/Utilities/PhotoStitch/Program/Viewer.app/, which opens .jpgs just fine.

When I right-click on a .jpg and choose Open With from the contextual menu, the list of possible applications includes a bunch of browsers, a bunch of HP and Canon image-editing utilities, GraphicConverter, QuickTime Player, and half a dozen or so others in addition to Preview. It seems unikely that Viewer.app would somehow become the second choice behind Preview without conscious intervention on the user's part, but what do I know?
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dkmarsh • member, FineTunedMac Co-op Board of Directors

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#6767 - 12/16/09 10:29 AM Re: Preview not working, what is Viewer? [Re: dkmarsh]
kevs Offline


Registered: 12/07/09
DK, you lost me there.
The issue is when I open something in preview I get grey window.

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#6773 - 12/16/09 04:17 PM Re: Preview not working, what is Viewer? [Re: kevs]
Sturner Offline


Registered: 08/04/09
Loc: Cyber Space
I would delete the preference file for Preview, and reboot. Then try again. If that doesn't work, then delete the Preview app and reinstall from your OS X install DVD.
_________________________
There are 3 kinds of people, those who can count, and those who can't.

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#6776 - 12/16/09 06:22 PM Re: Preview not working, what is Viewer? [Re: Sturner]
kevs Offline


Registered: 12/07/09
ok sturner, I deleted everything with word preview in preferences, and worked, after the reboot only.

But if the issue comes back in couple weeks (as last fix did) you agree then I need to reinstall app.

Where is it in DVD? thanks

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#6778 - 12/16/09 08:01 PM Re: Preview not working, what is Viewer? [Re: kevs]
Sturner Offline


Registered: 08/04/09
Loc: Cyber Space
You will need the Apple Install DVD and a program called Pacifist. It is a shareware program that costs $20. It is worth the price.

1. Insert the Install DVD.

2. Launch Pacifist.

3. Click the Open Apple Install Discs button. Wait for the packages to be read by the program. Go get a cup of coffee.

4. When it has finished a window entitled OSInstall.mpkg will open.

5. Navigate down by clicking on the right facing triangle.

Contents of OSInstall.mpkg > Contents of EssentialSystemSoftwareGroup > Contents of Essentials.pkg > Applications.

6. Select Preview.app

7. click the Install button at the top of the window.
_________________________
There are 3 kinds of people, those who can count, and those who can't.

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#6782 - 12/16/09 08:39 PM Re: Preview not working, what is Viewer? [Re: Sturner]
kevs Offline


Registered: 12/07/09
Why need another software? Seem bizarre, you would think all apps, imovie, etc would just be on the apple DVD ready to copy over no?

You agree, if the issue returns again, I gotta do it.

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#6786 - 12/17/09 06:38 AM Re: Preview not working, what is Viewer? [Re: kevs]
Gregg Offline


Registered: 08/04/09
Loc: Milwaukee, WI (USA)
Originally Posted By: kevs
Why need another software? Seem bizarre, you would think all apps, imovie, etc would just be on the apple DVD ready to copy over no?


No. Well, you might think that, but it's not the case.

Ah, MacFixit lives again!

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#6794 - 12/17/09 10:51 AM Re: Preview not working, what is Viewer? [Re: Gregg]
kevs Offline


Registered: 12/07/09
You are saying there is no way to re-install Preview without a 3rd party app?
Odd no?

Preview is not working again.

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#6795 - 12/17/09 11:17 AM Re: Preview not working, what is Viewer? [Re: kevs]
dkmarsh Offline

Moderator

Registered: 08/04/09

Well, you could always reinstall the operating system. That doesn't require a third-party application.

(As always, be certain you've got a complete backup of your data prior to reinstalling OS X.)
_________________________

dkmarsh • member, FineTunedMac Co-op Board of Directors

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#6796 - 12/17/09 11:31 AM Re: Preview not working, what is Viewer? [Re: dkmarsh]
kevs Offline


Registered: 12/07/09
DK, I could take the computer back to the store, just got it, but seems like a lot of work for a tiny app called preview.

I like the idea of re-installing it, seems bizaree you need to get another software involved to do that.

But before all that, I'll probably call Apple unless someone has another idea.

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#6797 - 12/17/09 11:44 AM Re: Preview not working, what is Viewer? [Re: kevs]
dkmarsh Offline

Moderator

Registered: 08/04/09

If you "just got" the computer, it seems somewhat unlikely that Preview spontaneously developed an intractable problem unrelated to the rest of the operating system. Unless you were messing around with it in some fashion? Adding some third-party software, or something like that?
_________________________

dkmarsh • member, FineTunedMac Co-op Board of Directors

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#6798 - 12/17/09 11:48 AM Re: Preview not working, what is Viewer? [Re: dkmarsh]
kevs Offline


Registered: 12/07/09
DK,
i have about 40 3rd party softwares, don't most people?
New info:
It seems it works with PDFS, but not jpegs or psf files. for whatever that's worth. thanks

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#6802 - 12/17/09 01:53 PM Re: Preview not working, what is Viewer? [Re: kevs]
ryck Online


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: kevs
i have about 40 3rd party softwares, don't most people?


I use very little in the way of third party applications and I am very careful of what I install. The lesson was learned after having problems that ended with having to do an entire system re-install. The problems were caused by a third party piece of software.

There are folks at this site far better qualified than I to comment, but it essentially came down to the fact that some third party software is written with shortcuts that are incompatible with the operating system.

Since that re-install my rule has been: "If it ain't endorsed at FTM, it ain't going into my computer."

ryck


Edited by ryck (12/17/09 02:03 PM)
Edit Reason: Spelling
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX712 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#6803 - 12/17/09 01:57 PM Re: Preview not working, what is Viewer? [Re: dkmarsh]
macnerd10 Offline


Registered: 08/04/09
Loc: Los Angeles, CA
Thanks for the info! I use Canon camera but never downloaded or installed their software; this is why I have no Viewer on my machine.
_________________________
Alex
3.1 GHz 13" MacBook Pro 2015, 8 GB RAM, OS 10.11.2, Office 2011, TimeWarner Cable
2.8 GHz Xeon Mac Pro 2010, 16 GB RAM, OS 10.11.2, Office 2011, LAN

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#6804 - 12/17/09 02:00 PM Re: Preview not working, what is Viewer? [Re: kevs]
macnerd10 Offline


Registered: 08/04/09
Loc: Los Angeles, CA
You might like just to reapply a combo 10.6.2 update and do some cleanup with free Onyx. Concerning Pacifist, this is an excellent application and allows to extract bits and pieces from install disk that might get corrupted along the way, like apps, fonts, even Safari before it became a standalone. The downside is that you use it only once in a while.
_________________________
Alex
3.1 GHz 13" MacBook Pro 2015, 8 GB RAM, OS 10.11.2, Office 2011, TimeWarner Cable
2.8 GHz Xeon Mac Pro 2010, 16 GB RAM, OS 10.11.2, Office 2011, LAN

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#6810 - 12/17/09 02:52 PM Re: Preview not working, what is Viewer? [Re: kevs]
dkmarsh Offline

Moderator

Registered: 08/04/09

Quote:
i have about 40 3rd party softwares, don't most people?

Maybe, but most people don't have a major built-in component of the operating system failing on a Mac they "just got."

My thought was that possibly something you installed is conflicting with Preview. Since I'm not psychic, I have no idea what that might be...if it's even the case.

Are you certain that all forty of those third-party apps are 10.6-compatible?
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dkmarsh • member, FineTunedMac Co-op Board of Directors

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#6819 - 12/18/09 06:29 AM Re: Preview not working, what is Viewer? [Re: ryck]
Gregg Offline


Registered: 08/04/09
Loc: Milwaukee, WI (USA)
Originally Posted By: ryck

I use very little in the way of third party applications and I am very careful of what I install.


+1
I guess you and I aren't "most" people. (But we are people!)

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Moderator:  alternaut, dianne, dkmarsh