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Re: Drive Dx not working externals
joemikeb #64872 11/07/23 04:47 PM
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As I said earlier, Drive Dx/SATSMARTDriver.kext 0.10.3 and SATSMARTLib.plugin 1.0 work as expected with my OWC Mercury Elite Pro Mini.

Prior to Sonoma, they found my Samsung thumb drive, but couldn't make heads or tails of it, but since I upgraded, they haven't found it at all, which may relate to kev's problem, but if there's a way to troubleshoot the issue, I haven't been able to find it.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
artie505 #64876 11/07/23 05:19 PM
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Originally Posted by artie505
As I said earlier, Drive Dx/SATSMARTDriver.kext 0.10.3 and SATSMARTLib.plugin 1.0 work as expected with my OWC Mercury Elite Pro Mini.

Prior to Sonoma, they found my Samsung thumb drive, but couldn't make heads or tails of it, but since I upgraded, they haven't found it at all, which may relate to kev's problem, but if there's a way to troubleshoot the issue, I haven't been able to find it.

SATSMART is a workaround for the fact that the USB protocol does not provide for transporting the S.M.A.R.T. or NVME values collected by the drive. Thumb drives do not generate or collect S.M.A.R.T. or NVME values therefore there is nothing to transport and nothing for DriveDX, TechTool Pro, or any other utility to report.


If we knew what it was we were doing, it wouldn't be called research, would it?

— Albert Einstein
Re: Drive Dx not working externals
joemikeb #64877 11/07/23 05:43 PM
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Originally Posted by joemikeb
Thumb drives do not generate or collect S.M.A.R.T. or NVME values therefore there is nothing to transport and nothing for DriveDX, TechTool Pro, or any other utility to report.
Yet, through Ventura, Drive Dx was recognizing my thumb drive, albeit only intermittently (after restarts, I think), and was reporting garbled, nonsensical info. Thinking back, I think it was recognizing only that something was attached. I don't think it gave me any specific accurate info.

Why it's stopped in Sonoma is a curiosity I'd like explained (but certainly won't pursue).

By the way, my previous post needs to be amended to note that kevs is still in Ventura, not Sonoma.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
joemikeb #64880 11/07/23 07:22 PM
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thanks Joe, the Binary Fruit page is confusing as to what click. Could you please circle in red what link to click. And Micromat page, I'll try but you can you circle what to click on that page? Dont' see a link on that page at all.

This helps as Binary does not ever reply to any help emails for their customers. (even though they encourage one to do so)

Re: Drive Dx not working externals
kevs #64881 11/07/23 09:19 PM
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Lets try doing this the easy way:
  1. click on the DriveDX icon on the menu bar
  2. click on check for updates near the bottom of the resulting drop down (this will determine if you have the latest version installed.)
  3. if not it should download DriveDX and the latest StatSMART drivers.
  4. If a new DriveDX is downloaded, run it
  5. Shut down your Mac
  6. disconnect all of your external drives
  7. Boot your mac
  8. go to System Settings > Privacy & Security
  9. scroll to the bottom of the pane and IF there is a notice there was an attempt to install an extension grant permission
  10. reconnect your external drives (this will force the SATSMART drivers to mount)
  11. launch DriveDX and see if the external drives are reporting


If we knew what it was we were doing, it wouldn't be called research, would it?

— Albert Einstein
Re: Drive Dx not working externals
joemikeb #64888 11/08/23 06:19 PM
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Joe says up to date.

I've done all the unplugging/ plugging rebooting.

Dont' see a notice at bottom of privacy.

Still no etxternals.

Do you want to send those links as a last try?

Are you surprised Binary will not help/ not answer repeated emails?

Re: Drive Dx not working externals
kevs #64892 11/08/23 09:55 PM
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Originally Posted by kevs
Joe says up to date.

Then you have all the latest components.

Originally Posted by key
I've done all the unplugging/ plugging rebooting.

So it would appear the drivers have loaded

Originally Posted by keys
Dont' see a notice at bottom of privacy.

another indication that nothing has changed

Originally Posted by keys
Still no externals.

mad confused mad (and you may quote me on that) laugh

Originally Posted by keys
Do you want to send those links as a last try?

There is something else going on and you already have the latest and greatest

Originally Posted by keys
Are you surprised Binary will not help/ not answer repeated emails?

I wish I could say yes because DriveDX is one of my standby's, but there have been signs and portents indicating the developer may be losing, or has lost, interest in the project, or it could be he or she is working her or his butt off on another project or their day job. Micromat is the only other Mac developer I am aware of that uses the open source SATSMART driver and the SATSMART GitHub site is dormant.


If we knew what it was we were doing, it wouldn't be called research, would it?

— Albert Einstein
Re: Drive Dx not working externals
joemikeb #64894 11/09/23 12:04 AM
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Joe thanks, not sure I understood that last sentence, so I'll ask: is there an alternative to DriveDx, anyone does this as good? if so I'll dive in. Great idea..

Re: Drive Dx not working externals
joemikeb #64895 11/09/23 12:32 AM
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PROGRESS REPORT:

I just tried the latest version of Micromat's DriveScope and…

FINDINGS

  1. It is seeing all of my drives even those connected via USB
  2. It is reporting full S.M.A.R.T. or NVME values for all drives
  3. It provides for manually starting extended testing
  4. It does not provide any analysis of the data — that is entirely up to the user to comprehend
  5. Micromat's more expensive Lifespan does provide limited lifespan analysis, but not as compresively as DriveDX.ee


IN MY OPINION
  1. DriveDX provides the most comprehensive data and analysis of S.M.A.R.T. and NVME
  2. DriveScope is more expensive and less informative than DriveDX but at the price is certainly better than nothing
  3. At roughly ⅓ the price of Drivescope, DriveDX is probably seriously underpriced — when it works.


DISCOVERY:

I wandered around the BinaryFruit web site and stumbled into the customer support area and between there and especially the FAQ I began to tease out more and more bits of information pertinent to this problem. But the organization was no big help. With the help of the AI search engine in the ARC browser however I was able to turn up pages of potentially related data. As I am unable to replicate the issue I am equally unable to adequate evaluate what I am finding. However, I believe the answer is there, but it is going to take time, patience to unearth it. I only wish I were a lot higher up the learning curve on the AI assisted search tool — the problem is not finding info it is in finding THE info.


If we knew what it was we were doing, it wouldn't be called research, would it?

— Albert Einstein
Re: Drive Dx not working externals
joemikeb #64897 11/09/23 01:49 AM
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thanks Joe, $50 drivescope, every year or? one time?
Does tell you drive may fail soon with an email, and also it getting too full?

Yeah figure out DRivedx issues let us know..

Last edited by kevs; 11/09/23 01:49 AM.
Re: Drive Dx not working externals
kevs #64899 11/09/23 09:06 AM
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In the course of your troubleshooting, have you ever tried switching the USB port to which your external is attached, and have you tried swapping out the USB cable you're using for one which you KNOW works as expected?


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
kevs #64908 11/09/23 05:39 PM
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Originally Posted by kevs
thanks Joe, $50 drivescope, every year or? one time?
Your choice. The cost of two years of subscribing would cover a one time purchase. Personally, I have a hard time justifying that price, which is what led me to DriveDX in the first place.

Originally Posted by keys
Does tell you drive may fail soon with an email, and also it getting too full?
Drivescope is a one trick pony. It doesn't even monitor drive condition, you have to launch and run it manually each time.

Originally Posted by keys
Yeah figure out DRivedx issues let us know..
Will do, but don't hold your breath.

I just found this download link on the BinaryFruit FAQ page. Installation may require a multi-step process and I do not have a system I can test it on, but I will see if I can sus out a step-by-step process for doing that and get back to you late today or tomorrow. In the meantime, since it is not working on your system you can try the install without risking breaking something.
  1. click on the provided link to download the driver
  2. double-click on the downloaded zip file to decompress the SATSMART package
  3. double-click the SATSMART package to install the drivers
  4. Open System Settings > Privacy & Security > Extensions and look for a message about an attempt to install SATSMART and if you find one grant permission for the install
  5. Power your system down
  6. Boot your system
  7. Cross your fingers and open DriveDX
  8. Let us know the result


If we knew what it was we were doing, it wouldn't be called research, would it?

— Albert Einstein
Re: Drive Dx not working externals
joemikeb #64910 11/10/23 12:05 AM
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Joe thanks, ok did all that, even did the unplug, replug again, no luck darn. Agree, Micromat it dont send alerts lame. Let me know if any other software.

Guess, demand or knowlegde this type of software exist or is important is now, so Binary can't make a living off it, hence no support.

Re: Drive Dx not working externals
kevs #64911 11/10/23 01:46 AM
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One other thing Joe. I would think best shot is to uninstall, start over, but when I did that, and I used App cleaner did not work. But I remember when I looked in preferences the email I put was still there.. Does that say anything to you?

Re: Drive Dx not working externals
kevs #64913 11/10/23 03:13 AM
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AGAIN: Have you tried switching the USB port to which your external is attached, and have you tried swapping out the USB cable you're using for one which you KNOW works as expected?


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
artie505 #64914 11/10/23 04:20 PM
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no port going straigt in, cables are fine.. but what abou app clener, when got rid of used app cleaner, but later still saw my email in prerences so what does that say? Key is right to get a perfect unistall and reinstall?

Re: Drive Dx not working externals
kevs #64916 11/10/23 07:12 PM
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Originally Posted by kevs
no port going straigt in, cables are fine.. but what abou app clener, when got rid of used app cleaner, but later still saw my email in prerences so what does that say? Key is right to get a perfect unistall and reinstall?
I'm not sure what you mean by "no port going straight in." Your externals must be connected to some sort of port...USB...Thunderbolt, et al. And not to beat a dead horse, have you tried those cables with, say, a printer to be 100% certain that they work. You've been around long enough to remember Virtual 1, who was notable for saying that "Everything works until it stops working."

Software is generally not prone to the type of failure you're experiencing, while hardware most definitely is.

App Cleaner, all of those app removal apps, in fact, don't touch much, if anything, below the surface. If tried a couple and always had multiple files left after running them.

When I want to remove an app in its entirety, I use Find Any File <https://www.macupdate.com/app/mac/30079/find-any-file>, although Easy Find <https://www.macupdate.com/app/mac/11076/easyfind> is equally highly regarded.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
artie505 #65337 12/19/23 09:29 PM
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Well, I'll be doggoned!

After months (I've got no idea how many.) of Drive Dx's not having recognized the existence my thumb drive, it just found it again when my MBP restarted after having been updated to macOS 14.2.1.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
artie505 #65349 12/20/23 04:50 AM
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I wonder if this resulted from a bug squashing that may also benefit kevs?


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
artie505 #65350 12/20/23 04:58 AM
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I"m at 13.6. I'm not supposed to update becuase this software that allows me to write notes on emails, so they are making a new mail client but wont be ready yet so waiting on that?

Re: Drive Dx not working externals
kevs #65351 12/20/23 05:54 AM
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Originally Posted by kevs
I"m at 13.6. I'm not supposed to update becuase this software that allows me to write notes on emails, so they are making a new mail client but wont be ready yet so waiting on that?
That sounds more important than DriveDx.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
artie505 #65571 01/16/24 06:59 AM
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Originally Posted by artie505
Well, I'll be doggoned!

After months (I've got no idea how many.) of Drive Dx's not having recognized the existence my thumb drive, it just found it again when my MBP restarted after having been updated to macOS 14.2.1.
And here's another "Well, I'll be..."

The other day, I booted into Recovery, erased my boot drive, installed a clean copy of Sonoma 14.2.1, and migrated data from one of my CCC clones, and for the first time ever, Drive Dx showed my thumb/flash drive as being healthy, not failed. (On the other hand, the report also identified the drive as a 12,000 rpm HDD, and includes the term "flash drive.")

I wonder if it will persist?

Not that this has anything to do with kevs's issue, but it's an insight into Drive Dx's vagaries.

Here's the complete report if anyone's interested, and, more important, can make any sense of it:

]### SYSTEM INFORMATION ###
Report Timestamp : January 14, 2024 10:35:28 AM EST
Report Timestamp (ISO 8601 format) : 2024-01-14T10:35:28

Application Name : DriveDx
Application Version : 1.12.1.760
Application SubBuild : 0
Application Edition : Standalone
Application Website : https://binaryfruit.com/drivedx
DriveDx Knowledge Base Revision : 103/103

Computer Name : Artie Schlesinger’s MacBook Pro
Host Name : Artie-Schlesingers-MacBook-Pro-2
Computer Model : MacBookPro16,1

OS Boot Time : 2024-01-13T13:10:17
Time Since Boot : 21h 25m 11s
OS Name : macOS
OS Version : 14.2.1
OS Build : 23C71
OS Kernel Version : Darwin 23.2.0

SAT SMART Driver Version : 0.10.3s
ATA Command Support Tolerance : verypermissive
N of drives in report : 1



### DRIVE 1 OF 1 ###
Last Checked : January 14, 2024 10:35:28 AM EST
Last Checked (ISO 8601 format) : 2024-01-14T10:35:28

Advanced SMART Status : OK
Overall Health Rating : GOOD 100%
Overall Performance Rating : GOOD 99.0%
Issues found : 1

Serial Number : hTm*;bGP8
WWN Id : b e3208a deaf9fced
Volumes : HD2s
Device Path : /dev/disk4
Total Capacity : 314.9 GB (314,937,647,104 Bytes)
Model : @'}o
Nc"N XA7wA.U
Firmware Version : z~nB
Drive Type : HDD 11972 rpm

Power Cycles Count : 18,446,744,073,709,551,615
Current Power Cycle Time : 21.4 hours


=== VOLUMES FREE SPACE ===
VOLUME | SIZE | FREE | FREE % | STATUS
HD2s 226.4 GB 12.8 GB 5.7 % OK


=== DEVICE CAPABILITIES ===
S.M.A.R.T. support enabled : yes
DriveDx Active Diagnostic Config : Base config [hdd.default]
Sector Logical Size : 512
Sector Physical Size : 512
Physical Interconnect : USB
Logical Protocol : USB
Removable : yes
Ejectable : yes
ATA Version : ACS >5 (13) (unknown minor revision code: 0xfc68)
I/O Path : IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/PEG2@1,2/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC3@0/XHC3@01000000/SSP2@01200000/Flash Drive@01200000/IOUSBHostInterface@0/IOUSBMassStorageInterfaceNub/IOUSBMassStorageDriverNub/IOUSBMassStorageDriver/IOSCSILogicalUnitNub@0/fi_dungeon_driver_IOSATDriver/IOSATServices

Enclosure Vendor Id / Product Id : 0x90c / 0x1000
SAT Pass Through Mode : jmicron
SAT SMART Driver Version : 0.10.3s
SAT SMART Driver Bundle Id : com.binaryfruit.driver.SATSMARTDriver
SAT SMART Driver I/O Class : fi_dungeon_driver_IOSATDriver
SAT SMART Driver Architectures : x86_64 arm

Attributes Data Structure Revision : 4875
SMART Command Transport (SCT) flags : 0x0
SCT Status supported : no
SCT Feature Control supported : no
SCT Data Table supported : no
Error logging capabilities : 0x0
Self-tests supported : no
Offline Data Collection capabilities : 0x0
Offline Data Collection status : 0x0
Auto Offline Data Collection flags : 0x0
[Known device ]: no
[Drive State Flags ]: 0x40000000
[Last State Change Timestamp ]: 2024-01-14T10:35:28
[Last State Change Flags ]: 0x40000000
[Last State Change Diff Flags ]: 0x1
Last Email Report Timestamp : 2024-01-14T10:35:28
Last Email Report Reason Flags : 0x40000000
Last Email Report State Change Flags : 0x1


=== CURRENT POWER CYCLE STATISTICS ===
Time since computer startup : 21 hours
Data Read : 657,866,752 bytes (657.9 MB)
Data Written : 1,662,062,592 bytes (1.7 GB)
Data Read/Write Ratio : 0.40
Data Read/hour : 30.7 MB/hour
Data Write/hour : 77.6 MB/hour

Operations (Read) : 52,773
Read IOPS : 107
Operations (Write) : 16,789
Write IOPS : 34
Operations Read/Write Ratio : 3
Throughput per operation (Read) : 12.5 KB/Op
Throughput per operation (Write) : 99.0 KB/Op

Latency Time (Read) : 0 ns
Latency Time (Write) : 0 ns
Retries (Read) : 0
Retries (Write) : 0
Errors (Read) : 0
Errors (Write) : 0


=== PROBLEMS SUMMARY ===
Failed Indicators (life-span / pre-fail) : 0 (0 / 0)
Failing Indicators (life-span / pre-fail) : 0 (0 / 0)
Warnings (life-span / pre-fail) : 1 (1 / 0)
I/O Error Count : 0 (0 / 0)


=== IMPORTANT HEALTH INDICATORS ===
ID NAME RAW VALUE STATUS




=== DRIVE HEALTH INDICATORS ===
ID | NAME | TYPE | UPDATE | RAW VALUE | VALUE | THRESHOLD | WORST | LAST MODIFIED | STATUS
16 Vendor Specific Life-span offline 0x200010000000 0 0 16 1/14/24 10:35 AM 100% OK
48 Vendor Specific Life-span offline 0x500050004000 0 0 32 1/14/24 10:35 AM 100% OK
96 Vendor Specific Life-span offline 0x700070006000 0 0 64 1/14/24 10:35 AM 100% OK
128 Vendor Specific Life-span offline 0xA000A0009000 0 0 144 1/14/24 10:35 AM 100% OK
143 Vendor Specific Pre-fail online 0x8821FA8 198 0 35 1/14/24 10:35 AM 99.0% OK
176 Erase Fail Count Chip Life-span offline 0xD000C000B000 0 0 240 1/14/24 10:35 AM 100% OK
224 Load Friction Life-span offline 0xF0010000F001 1 0 16 1/14/24 10:35 AM 1.0% Warning

Last edited by artie505; 01/16/24 07:03 AM.

The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
Re: Drive Dx not working externals
artie505 #65573 01/16/24 08:11 PM
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You got me? confused

I have multiple drives on my system using USB ports.


Originally Posted by DriveDX
Troubleshooting tips if you installed the SAT SMART Driver (special driver to allow your Mac to receive S.M.A.R.T. data from external drives), but DriveDx still reports “SMART Status: not supported” for the specific external drive(s) you are using:

  1. Physically reconnect all your external USB/FireWire drives.
  2. Reboot your computer after driver installation (Note: sometimes macOS needs multiple reboots to update its driver cache).
  3. (!!) Manually physically reconnect all your external USB/FireWire drives again.
  4. Try to rebuild/refresh system kernel extension cache (can be especially helpful after any macOS upgrades).
  5. macOS does not allow multiple drivers for the drive at the same time, so if you installed any drive vendor-specific driver – uninstall it (for example, Samsung driver for Samsung Portable T5/T7 SSDs automatically comes with Samsung Magician tool installation).
  6. Check our list of known drives compatibility Issues.
  7. Check if your external drive enclosure controller is SAT (SCSI ATA Translation) capable. You can find list of devices that supports SAT technology here .
  8. Even if drive enclosure is SAT capable, current version of SAT SMART Driver may not support it. In this case you could submit an issue to developer .
  9. Use another drive enclosure model.
  10. Connect via Thunderbolt.


If we knew what it was we were doing, it wouldn't be called research, would it?

— Albert Einstein
Re: Drive Dx not working externals
joemikeb #65576 01/17/24 10:19 AM
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Originally Posted by joemikeb
You got me? confused

I have multiple drives on my system using USB ports.
The top image here is Drive Dx's report on my internal SSD, the bottom image is its report on my external SSD, and the middle - blame IMGUR - image is of my flash drive's presence in Disk Utility, which drive, as I said, DriveDx occasionally and altogether erratically recognizes, but up until its recent "more or less fine" evaluation, predictably failed miserably.

I've got absolutely no interest in troubleshooting the issue. I presented my recent results only as an example of DriveDx's erratic behavior.


The new Great Equalizer is the SEND button.

In Memory of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
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