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#53047 - 12/09/19 05:32 AM iCloud seized control of Apple Mail
ryck Online


Registered: 08/04/09
Loc: Okanagan Valley
This morning I am unable to retrieve mail from my ISP and I have an "Account Error" advisory at the top of my Apple Mail page - in a little black triangle. The Preferences show that iCloud is online but I cannot get it to go offline and allow my ISP mail to be online.

Every time I designate my ISP account as the online account, iCloud takes over and designates itself as online.

Solution?

NOTE: My wife's ISP email, on the same machine but a different account, is just fine.

Update: I used Cocktail to rebuild the Launch Services Database, but that made no difference.

Update 2: And now, just as mysteriously as the problem arose, it has gone away. I went to fill my coffee mug and, when I returned, Mail had started working properly. Colour me confused, albeit relieved.


Edited by ryck (12/09/19 05:53 AM)
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ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS Mojave 10.14.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 1TB LaCie USB-C
Carbon Copy Clone on 500GB OWC Mercury OTG Pro

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#53049 - 12/09/19 06:19 AM Re: iCloud seized control of Apple Mail [Re: ryck]
jchuzi Offline


Registered: 08/04/09
Loc: New York State
Never underestimate the power of coffee.
_________________________
Jon

macOS 10.15.6, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#53052 - 12/09/19 09:21 AM Re: iCloud seized control of Apple Mail [Re: ryck]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Originally Posted By: ryck
This morning I am unable to retrieve mail from my ISP and I have an "Account Error" advisory at the top of my Apple Mail page - in a little black triangle. The Preferences show that iCloud is online but I cannot get it to go offline and allow my ISP mail to be online.

The triangle indicates Mail was unable to establish contact with your ISP's email server, almost certainly because that server was temporarily down and had nothing to do with Mail or anything else on your computer. Normally both your ISP's account and iCloud account would be online simultaneously so I am not sure what you mean by "...I designate my ISP account as the online account,…" I am not sure what you were attempting. Whatever, the fact is when Mail was unable to establish contact with the ISP's server it would quite correctly and appropriately revert to the account that it could contact, iCloud.

While you were refilling your coffee mug, the ISP server came back online and because Mail queries the servers periodically contact was re-established. The problem was solved by and at your ISP.
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joemikeb • moderator

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Moderator:  alternaut, dianne, MacManiac