thanks Joe, I'm gong to post Etre check results here. I have no idea how this could help this super arcane/ difficult issue, but I"m happy to try!
EtreCheck version: 2.9.12 (265)
Report generated 2019-10-04 15:31:51
Download EtreCheck from
https://etrecheck.comRuntime 2:16
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: No problem - just checking
Hardware Information: ⓘ
iMac (Retina 5K, 27-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac17,1
1 3.2 GHz Intel Core i5 CPU: 4-core
24 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 0/DIMM1
8 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM1
8 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: ⓘ
AMD Radeon R9 M380 - VRAM: 2 GB
iMac
System Software: ⓘ
macOS 10.14.6 (18G95) - Time since boot: about 2 days
Disk Information: ⓘ
APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
disk0s2 (disk0s2) <not mounted> : 500.07 GB
USB Information: ⓘ
Seagate Backup+ Desk
VIA Labs, Inc. 4-Port USB 3.0 Hub
VIA Labs, Inc. USB3.0 Hub
VIA Labs, Inc. USB3.0 Hub
Kingston Multi-Reader
Seagate Backup+ Desk
Seagate Backup+ Desk
VIA Labs, Inc. USB2.0 Hub
VIA Labs, Inc. USB2.0 Hub
Logitech USB-PS/2 Optical Mouse
Canon Inc D530/D560
VIA Labs, Inc. USB2.0 Hub
MediaTek Inc MT1887
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Datacolor Datacolor SpyderX
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
/Library/LaunchAgents/com.adobe.GC.AGM.plist
/Library/Application Support/Adobe/AdobeGCClient/AGMService /Library/Application Support/Adobe/AdobeGCClient/AGMService -mode=logon
/Library/LaunchAgents/com.adobe.GC.Invoker-1.0.plist
/Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon
/Library/LaunchAgents/com.google.keystone.xpcservice.plist
/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
/Library/LaunchAgents/com.malwarebytes.mbam.frontend.agent.plist
/Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent
/Library/LaunchAgents/com.microsoft.update.agent.plist
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant -checkForUpdates
/Library/LaunchAgents/com.paragon-software.ntfs.notification-agent.plist
/Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent
/Library/LaunchAgents/com.wacom.DataStoreMgr.plist
/Library/PrivilegedHelperTools/com.wacom.DataStoreMgr.app/Contents/MacOS/com.wacom.DataStoreMgr
/Library/LaunchAgents/com.wacom.DisplayMgr.plist
/Library/PrivilegedHelperTools/com.wacom.DisplayMgr.app/Contents/MacOS/com.wacom.DisplayMgr
/Library/LaunchDaemons/com.adobe.acc.installer.v2.plist
/Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2
/Library/LaunchDaemons/com.malwarebytes.mbam.rtprotection.daemon.plist
/Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 12BCB44B-3348-48BD-8E7A-7996799B69BB.pkg
/Library/LaunchDaemons/com.malwarebytes.mbam.settings.daemon.plist
/Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon
/Library/LaunchDaemons/com.microsoft.autoupdate.helper.plist
/Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper
/Library/LaunchDaemons/com.paragon-software.ntfs.loader.plist
/sbin/kextload /Library/Extensions/ufsd_NTFS.kext
/Library/LaunchDaemons/com.paragon-software.ntfsd.plist
/Library/Application Support/Paragon Software/com.paragon-software.ntfsd
/Library/LaunchDaemons/com.wacom.UpdateHelper.plist
/Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wacom.UpdateHelper
/System/Library/LaunchAgents/com.openssh.ssh-agent.plist
/usr/bin/ssh-agent -l
~/Library/LaunchAgents/com.adobe.GC.Invoker-1.0.plist
/Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled
~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist
~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
~/Library/LaunchAgents/com.smallcubed.suite.helper.plist
zsh -c "$HOME/Library/Application Support/com.smallcubed.suite/SmallCubed Suite Helper.app/Contents/MacOS/SmallCubed Suite Helper"
~/Library/LaunchAgents/jp.plentycom.boa.SteerMouse.plist
/Library/PreferencePanes/SteerMouse.prefPane/Contents/Library/LoginItems/SteerMouse Manager.app/Contents/MacOS/SteerMouse Manager
21 unknown files found. [Check files]
Kernel Extensions: ⓘ
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (14.1.3 45485 - SDK 10.9 - 2019-03-12) [Support]
[loaded] com.parallels.kext.netbridge (14.1.3 45485 - SDK 10.9 - 2019-03-12) [Support]
[not loaded] com.parallels.kext.usbconnect (14.1.3 45485 - SDK 10.9 - 2019-03-12) [Support]
[loaded] com.parallels.kext.vnic (14.1.3 45485 - SDK 10.9 - 2019-03-12) [Support]
/Applications/Popcorn.app
[not loaded] com.roxio.TDIXController (1.6 - 2016-04-19) [Support]
/Applications/Toast 8 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.3 - 2016-08-21) [Support]
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8 - 2017-03-14) [Support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (6.0.6 - 2019-05-12) [Support]
[loaded] org.virtualbox.kext.VBoxNetAdp (6.0.6 - 2019-05-12) [Support]
[loaded] org.virtualbox.kext.VBoxNetFlt (6.0.6 - 2019-05-12) [Support]
[loaded] org.virtualbox.kext.VBoxUSB (6.0.6 - 2019-05-12) [Support]
/Library/Application Support/com.adguard.Adguard/kext
[not loaded] com.adguard.nfext (1.0.4 - SDK 10.11 - 2016-07-01) [Support]
/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10 - 2019-09-11) [Support]
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.14 - 2019-09-11) [Support]
[loaded] com.paragon-software.filesystems.ntfs (15.4.19 - SDK 10.10 - 2019-09-11) [Support]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1 - 2019-09-11) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11 - 2019-09-11) [Support]
[loaded] jp.plentycom.driver.SteerMouse (4.2.6 - SDK 10.6 - 2019-09-11) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2016-04-19) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2016-04-19) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1 - 2016-04-19) [Support]
/Volumes/MAIN 5TB/SOFTWARE /Logitech Control Center.app
[not loaded] com.Logitech.Control Center.HID Driver (3.3.0 - 2010-05-31) [Support]
System Launch Agents: ⓘ
[loaded] com.openssh.ssh-agent.plist (2018-08-21) [Support]
[not loaded] 8 Apple tasks
[loaded] 163 Apple tasks
[running] 128 Apple tasks
System Launch Daemons: ⓘ
[not loaded] com.apple.jetsamproperties.Mac.plist (2019-07-02) - Executable not found!
[not loaded] 34 Apple tasks
[loaded] 176 Apple tasks
[running] 124 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2018-12-02) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2019-08-07) [Support]
[loaded] com.adobe.CS5ServiceManager.plist (2010-06-12) [Support]
[running] com.adobe.GC.AGM.plist (2018-09-25) [Support]
[loaded] com.adobe.GC.Invoker-1.0.plist (2018-01-24) [Support]
[not loaded] com.flipvideo.FlipShare.AutoRun.plist (2009-02-17) [Support]
[failed] com.google.keystone.agent.plist (2019-10-02) [Support]
[loaded] com.google.keystone.xpcservice.plist (2019-10-02) [Support]
[loaded] com.maintain.CocktailSystemEvents.plist (2012-11-06) [Support]
[running] com.malwarebytes.mbam.frontend.agent.plist (2019-08-12) [Support]
[loaded] com.microsoft.update.agent.plist (2019-09-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-04-19) [Support]
[running] com.paragon-software.ntfs.notification-agent.plist (2018-10-02) [Support]
[failed] com.seagate.SeagateStorageGauge.plist (2010-03-10) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2018-06-28) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2018-06-28) [Support]
[running] com.wacom.DataStoreMgr.plist (2019-05-03) [Support]
[running] com.wacom.DisplayMgr.plist (2019-05-03) [Support]
[running] com.wacom.wacomtablet.plist (2019-05-03) [Support]
[running] jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist (2012-09-12) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2019-08-07) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2019-08-07) [Support]
[loaded] com.adobe.SwitchBoard.plist (2010-05-10) [Support]
[loaded] com.adobe.acc.installer.v2.plist (2019-03-12) [Support]
[loaded] com.adobe.agsservice.plist (2019-10-01) [Support]
[loaded] com.adobe.fpsaud.plist (2019-08-26) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.bresink.system.securityagent.plist (2016-04-29) [Support]
[not loaded] com.crashplan.engine.plist (2019-09-18) [Support]
[loaded] com.google.keystone.daemon.plist (2019-10-02) [Support]
[not loaded] com.maintain.CocktailScheduler.plist (2012-11-06) [Support]
[running] com.malwarebytes.mbam.rtprotection.daemon.plist (2019-09-06) [Support]
[running] com.malwarebytes.mbam.settings.daemon.plist (2019-08-12) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2019-09-11) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2017-12-05) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-04-19) [Support]
[loaded] com.paragon-software.installer.plist (2019-07-10) [Support]
[loaded] com.paragon-software.ntfs.loader.plist (2018-10-02) [Support]
[running] com.paragon-software.ntfsd.plist (2018-10-02) [Support]
[loaded] com.privax.hmaprovpn.helper.plist (2017-04-14) [Support]
[loaded] com.teamviewer.Helper.plist (2018-01-25) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2018-06-28) [Support]
[loaded] com.wacom.RemoveTabletHelper.plist (2018-10-03) [Support]
[running] com.wacom.UpdateHelper.plist (2019-05-03) [Support]
[loaded] com.wacom.displayhelper.plist (2019-05-03) [Support]
[not loaded] org.virtualbox.startup.plist (2019-05-11) [Support]
[loaded] org.wireshark.ChmodBPF.plist (2019-08-17) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2011-06-22) [Support]
[failed] com.adobe.ARM.[...].plist (2012-07-31) [Support]
[failed] com.adobe.ARM.[...].plist (2013-02-15) [Support]
[loaded] com.adobe.GC.Invoker-1.0.plist (2018-01-24) [Support]
[running] com.akamai.client.plist (2010-06-12) [Support]
[running] com.c-command.SpamSieve.LaunchAgent.plist (2019-05-12) [Support]
[running] com.code42.menubar.plist (2019-10-02) [Support]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2019-08-15) [Support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2019-10-02) [Support]
[running] com.shirtpocket.backupbytime.plist (2019-10-03) [Support]
[loaded] com.skype.skype.shareagent.plist (2017-11-08) [Support]
[running] com.smallcubed.suite.helper.plist (2019-04-24) [Support]
[loaded] join.me.launcher.update.peruser.plist (2015-07-20) [Support]
[running] jp.plentycom.boa.SteerMouse.plist (2019-05-12) [Support]
Other Apps: ⓘ
[running] com.Growl.GrowlHelperApp.6500
[running] com.c-command.SpamSieve.11504
[running] com.crashplan.engine
[running] com.etresoft.EtreCheck.8444
[running] com.growl.hardwaregrowler.6484
[running] com.mabasoft.ApplicationWizard.Controller.10904
[loaded] com.microsoft.SyncServicesAgent.7176
[running] com.microsoft.Word.6424
[running] com.microsoft.netlib.shipassertprocess.6360.4EDD6FFC-96FE-4AEA-B42C-5E88EF03DAAA
[running] com.microsoft.netlib.shipassertprocess.6360.923975DE-2EA3-49E6-81B4-C9A5E296F7A9
[running] com.microsoft.outlook.databasedaemon.9808
[running] com.parallels.desktop.console.6420
[running] com.parallels.toolbox.6480
[running] com.smallcubed.suite.6352
[running] com.stairways.keyboardmaestro.engine.10912
[running] com.trankynam.aText.6492
[loaded] org.mozilla.firefox.11776
[loaded] uk.co.tla-systems.dragthing.6512
[running] uk.co.tla-systems.dragthing.helper.10744
[loaded] 476 Apple tasks
[running] 312 Apple tasks
Internet Plug-ins: ⓘ
JavaAppletPlugin: Java 8 Update 221 build 11 (2019-07-17) Check version
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-04-19) [Support]
GlancePlugIn: 2.5.4 (2016-04-19) [Support]
RhapsodyPlayerEngine: 1.1.0 (2016-04-19) [Support]
Flip4Mac WMV Plugin: 3.3.1.3 - SDK 10.8 (2016-04-19) [Support]
RealPlayer Plugin: Unknown
AdobePDFViewerNPAPI: 17.012.20098 - SDK 10.13 (2019-08-23) [Support]
Silverlight: 5.1.20913.0 - SDK 10.6 (2016-04-19) [Support]
FlashPlayer-10.6: 32.0.0.255 - SDK 10.12 (2019-09-10) [Support]
QuickTime Plugin: 7.7.3 (2019-08-06)
Flash Player: 32.0.0.255 - SDK 10.12 (2019-09-10) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-04-19) [Support]
SharePointBrowserPlugin: 14.7.7 - SDK 10.6 (2017-09-12) [Support]
AdobePDFViewer: 19.012.20040 - SDK 10.13 (2019-08-23) [Support]
CANONiMAGEGATEWAYDL: 3.1.0.2 (2016-04-19) [Support]
iPhotoPhotocast: 7.0 (2016-04-19)
DirectorShockwave: 11.6.3r633 (2016-04-19) [Support]
User internet Plug-ins: ⓘ
WebEx: 1.0 (2008-04-25) [Support]
fbplugin_1_0_3: Unknown (2010-02-25) [Support]
ZoomUsPlugIn: 4.0.25926.0306 - SDK 10.11 (2017-03-14) [Support]
Audio Plug-ins: ⓘ
DVCPROHDAudio: 1.2 (2016-04-19)
3rd Party Preference Panes: ⓘ
Application Wizard (2019-06-07) [Support]
Flash Player (2019-08-26) [Support]
Java (2019-07-17) [Support]
NTFS (2018-10-02) [Support]
QuickTime Player X Preferences (2016-04-19) [Support]
SteerMouse (2019-04-02) [Support]
WacomTablet (2019-05-03) [Support]
Time Machine: ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Destinations:
TIME MACHINE 8TB [Local]
Total size: 8.00 TB
Total number of backups: 103
Oldest backup: 6/30/18, 6:45 AM
Last backup: 10/4/19, 3:20 PM
Size of backup disk: Excellent
Backup size 8.00 TB > (Disk size 0 B X 3)
Top Processes by CPU: ⓘ
127% prl_vm_app
34% iconservicesagent(2)
8% DragThing
7% WindowServer
6% kernel_task
Top Processes by Memory: ⓘ
2.18 GB prl_vm_app
737 MB DragThing
737 MB Mail
614 MB com.apple.WebKit.WebContent(2)
565 MB Dropbox Web Helper(5)
Virtual Memory Information: ⓘ
6.00 GB Free RAM
18.00 GB Used RAM (5.86 GB Cached)
441 MB Swap Used
Diagnostics Information: ⓘ
Oct 3, 2019, 01:06:28 PM ~/Library/Logs/DiagnosticReports/ReportCrash_2019-10-03-130628_[redacted].crash
/System/Library/CoreServices/ReportCrash
Oct 3, 2019, 01:06:28 PM /Library/Logs/DiagnosticReports/ReportCrash_2019-10-03-130628_[redacted].crash
Oct 3, 2019, 03:18:19 AM /Library/Logs/DiagnosticReports/CrashPlanService_2019-10-03-031819_[redacted].cpu_resource.diag [Details]
com.code42.service - /Applications/CrashPlan.app/Contents/Library/LaunchServices/CrashPlanService.app/Contents/MacOS/CrashPlanService
Oct 2, 2019, 08:13:53 PM ~/Library/Logs/DiagnosticReports/UpdaterStartupUtility_2019-10-02-201353_[redacted].crash
/Applications/Utilities/Adobe Application Manager/*/UpdaterStartupUtility
Oct 2, 2019, 08:12:39 PM Self test - passed