An open community 
of Macintosh users,
for Macintosh users.

FineTunedMac Dashboard widget now available! Download Here

Topic Options
#51907 - 06/26/19 12:23 AM MacBook Pro recall
artie505 Online


Registered: 08/04/09
Hah!

After making an appointment to bring my MacBook Pro (Retina, 15-inch, Mid 2015) to the Genius Bar today to get a bulging battery replaced (60 days after my AppleCare expired...I just wasn't paying attention frown mad ) I just found out that Apple announced a recall on this particular MBP's battery a few days ago and that mine may be an affected machine.

If you've got the same model MBP, you can check your status at 15-inch MacBook Pro Battery Recall Program - Apple Support

More: I happened to stumble on the recall while I was looking for something else, so I"m wondering how I was supposed to know about if that hadn't been the case.

Anybody know?


Edited by artie505 (06/26/19 02:28 AM)
Edit Reason: More
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top
#51908 - 06/26/19 05:46 AM Re: MacBook Pro recall [Re: artie505]
MacManiac Online

Moderator

Registered: 08/04/09
Loc: Paradise....on the central Ore...
I've been seeing articles on the battery recall issue for the mid 2015 MBP for a few weeks now.....do a Google search to see what you've been missing.
_________________________
Freedom is never free....thank a Service member today.

Top
#51911 - 06/26/19 07:09 AM Re: MacBook Pro recall [Re: MacManiac]
artie505 Online


Registered: 08/04/09
I found out about the recall via an unrelated Google search, and with the recall, I don't need to do any more searching, but how are people like me who don't follow the Mac publications at all supposed to know about things like this?

Apple knows which machine I've got; why don't they send out notices like the car companies do?
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top
#51916 - 06/26/19 01:35 PM Re: MacBook Pro recall [Re: artie505]
MacManiac Online

Moderator

Registered: 08/04/09
Loc: Paradise....on the central Ore...
blush crazy confused ...economies of scale?
_________________________
Freedom is never free....thank a Service member today.

Top
#51917 - 06/26/19 03:23 PM Re: MacBook Pro recall [Re: artie505]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
A DuckDuckGo search turned up several mentions of the recall in various business publications, MacRumors, EnGadget, Apple Insider, 9 to 5 Mac, Apple Insider, Mashable, Wired, The Guardian, and so on, for several pages even including some local TV stations, so the news was out there. (Although I didn't find any reference in the Apple News app.)

But your point is well taken, but how were you supposed to be notified about the recall? Auto manufacturer's have the advantage that vehicle ownership and transfer records are maintained by the state and county governments in order to levy sales and property taxes. I don't think anyone would want that for our computing devices. Not everyone registers their computer with Apple and far fewer notify Apple or take any action to remove said computer from their account when they sell or junk it. I suspect a substantial number of Apple owners do not have an Apple ID and a significant portion of those that do, don't know what it is or why they have it.

Apple did make a press release, but in reality it was primarily reported only in the business and technology press — and one station in Cupertino. Widely read general circulation news magazines such as Time and Life are essentially a thing of the past and an announcement like that is unlikely to make the either the national or local television news. It is the kind item that might make the Late, Late, Late, news on the local PBS station. It would be picked up in the business or technology section of the New York Times, The Washington Post, or the Los Angeles Times but as influential as those newspapers are their readership is primarily local and only a few read from cover to cover.

Apple could have sent an email to everyone with an Apple ID, but unless Apple is in every Apple owner's contact list a huge percentage of those would end up in the Spam folder, trash folder, or simply ignored. (I need to add Apple to my contacts.) Given there are several million more iPhone users than Mac users, any blanket emailing to Apple Account holders would very likely have created confusion and distress among millions of techno-phobic iPhone and iPad users.

My personal solution for keeping up with this kind of information is a subscription to OS X Daily's daily email — which is a very brief description of the day's topic(s) and a link to the full article(s). It takes only a second or two to scan the email and decide if it is pertinent to me or not and then I can either delete it or explore it further. (That is how I found out Catalina and iOS 13 public beta were out.) Another resource is MacRumor's Notifications. They send a notification any time an article, even a sideline, is posted. This can be too much, for example I have had to notifications since 9:45 this morning. Let that go too long without pruning the list and it can get to be unmanageable.
_________________________
joemikeb • moderator

Top
#51924 - 06/27/19 11:06 PM Re: MacBook Pro recall [Re: joemikeb]
artie505 Online


Registered: 08/04/09
I've got an Apple ID, and Apple knows precisely which MBP I've got; there's absolutely no reason for them to have not emailed me!

The story: I screwed up and allowed my AppleCare to expire back in April without realizing that my battery was bulging, and it turns out that an out of warrantee battery replacement would have cost me $475/battery + $100/labor + $51.03 tax = $626.03, but I lucked out, and my MBP fell under the recall. smile

WHEW!!!

Had I been stuck for the big number, I'd have opted for MacBook Pro 15" Retina Display Mid 2015 Battery Replacement with, needless to say, my heart in my throat.

More: I don't get it!

I just found mac Repair - Official Apple Support, which says that an out of warrantee battery replacement for my MBP should have cost $199.

Anybody got a clue?


Edited by artie505 (06/28/19 02:15 AM)
Edit Reason: More
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top
#51925 - 06/28/19 05:46 AM Re: MacBook Pro recall [Re: artie505]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Originally Posted By: artie505
Anybody got a clue?
  1. Your MBP was fixed under a recall which superseded the normal out of warranty battery repair
  2. The recall covered all the specified MBP models regardless of their Warranty status
  3. The Genius and/or the Store Manager exercised their authority to make the repair under the recall.
FWIW I have seen all of these cases over the years. Apple generally takes the attitude that customer satisfaction overrides cost considerations.
_________________________
joemikeb • moderator

Top
#51927 - 06/28/19 08:21 AM Re: MacBook Pro recall [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Originally Posted By: joemikeb
Originally Posted By: artie505
Anybody got a clue?
  1. Your MBP was fixed under a recall which superseded the normal out of warranty battery repair
  2. The recall covered all the specified MBP models regardless of their Warranty status
  3. The Genius and/or the Store Manager exercised their authority to make the repair under the recall.
FWIW I have seen all of these cases over the years. Apple generally takes the attitude that customer satisfaction overrides cost considerations.

Thanks for the insights.

Not that I'm complaining; a free ride is a free ride. But it IS curious.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top
#51933 - 06/29/19 11:00 PM Re: MacBook Pro recall [Re: artie505]
artie505 Online


Registered: 08/04/09
It's occurred to me that I got really lucky, because had I been on top of things and made my appointment at the Apple Store a week earlier, when I was already aware that my battery was bulging, I'd have paid the $199 (battery) + $100 (labor) + $27 (tax) = $326 and been stuck with it, because the recall wouldn't have been announced yet, and there doesn't appear to be any consideration for batteries replaced prior to its announcement.

Whew!

(Downside: I borrowed a MacBook Air to use while my MBP is on holiday, and after using the click-anywhere haptic trackpad, its top/bottom trackpad is infuriating.)
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top
#51934 - 06/30/19 12:53 PM Re: MacBook Pro recall [Re: artie505]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Originally Posted By: artie505
(Downside: I borrowed a MacBook Air to use while my MBP is on holiday, and after using the click-anywhere haptic trackpad, its top/bottom trackpad is infuriating.)

Other than top/bottom trackpad, what did you think of the MacBook Air?
_________________________
joemikeb • moderator

Top
#51936 - 07/01/19 12:10 AM Re: MacBook Pro recall [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Originally Posted By: joemikeb
Other than top/bottom trackpad, what did you think of the MacBook Air?

As can be seen from their comparative specs, that question is unfair to "my" MBA.

I guess the fairest answer I can give you is that in a pinch, one of which I happen to be in at the moment, it's adequate, but after my MBP, only barely so, its slooow speed, comparatively "blurry" screen, and infuriating trackpad being major negatives.

The one positive thing I"m getting from using it is that I won't be totally unhappy when economic reality eventually forces me back to a 13" screen.

To be complete, I added in the specs of the current equivalent MBA, and as you can see, there's not heck of a lot of uptick: processor speed is faster, and I assume that the screen is at least somewhat better...same resolution, though.

Bottom line is that I'd find even the current top of the line (T.O.L.) MBA inadequate...maybe not necessarily for my needs, but certainly for my wants.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top
#51939 - 07/01/19 07:24 AM Re: MacBook Pro recall [Re: artie505]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Thanks for that analysis!
_________________________
joemikeb • moderator

Top
#51968 - 07/03/19 03:29 AM Re: MacBook Pro recall [Re: joemikeb]
artie505 Online


Registered: 08/04/09
I guess I should append my analysis to say that I certainly see a need for MacBook Airs as viable low end solutions for people who either won't know or won't care about what they're missing, and as backup machines.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top
#52015 - 07/07/19 01:10 AM Re: MacBook Pro recall [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Originally Posted By: joemikeb
Originally Posted By: artie505
Anybody got a clue?
  1. Your MBP was fixed under a recall which superseded the normal out of warranty battery repair
  2. The recall covered all the specified MBP models regardless of their Warranty status
  3. The Genius and/or the Store Manager exercised their authority to make the repair under the recall.
FWIW I have seen all of these cases over the years. Apple generally takes the attitude that customer satisfaction overrides cost considerations.

It turned out that the answer is "None of the above."

When I got my MBP back, the final bill was not for $199+100, and not for $475+100, but for $210+100. Go figure. crazy

The extra $11 may have been because Apple replaced my top case in addition to my battery, but $11 seems awfully little for that to have been the case.

They cleaned my screen cleaner than it's been since the instant I unboxed my machine, and considering that I've gotten machines back with Apple-inflicted damage, that's over the top! smile

Aside: I'm not so sure about that 13" screen any more, but if (when frown ) the time comes I"ll look at a 13" machine with a retina display.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

Top

Moderator:  alternaut, dianne, MacManiac