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#51418 - 03/29/19 06:51 AM Printing bug in Safari 12.1
jchuzi Online


Registered: 08/04/09
Loc: New York State
It is not possible to print an article directly from NYTimes.com in Safari 12.1. If I turn off Content Blocking for that site, I can print.

Reader will print normally. A bug report has been submitted to Apple.


Edited by jchuzi (03/29/19 07:51 AM)
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51419 - 03/29/19 08:28 AM Re: Printing bug in Safari 12.1 [Re: jchuzi]
artie505 Online


Registered: 08/04/09
What, exactly are you trying to do?

I just opened a NYT article and hit command-P, and although I didn't go all the way to paper, nothing unexpected happened, and I successfully saved the article as a PDF.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#51420 - 03/29/19 09:06 AM Re: Printing bug in Safari 12.1 [Re: artie505]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: artie505
I just opened a NYT article and hit command-P, and although I didn't go all the way to paper, nothing unexpected happened, and I successfully saved the article as a PDF.

Same here....and I did it two ways - once just going to the site and once after logging into my account.
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#51422 - 03/29/19 09:47 AM Re: Printing bug in Safari 12.1 [Re: jchuzi]
artie505 Online


Registered: 08/04/09
I wonder if your problem is caused by a particular ad blocker?

I'm running the AdBlock extension (NOT the app), and it didn't prevent printing, but I remember that Ghostery blocked content that AdBlock didn't, so maybe something like that's your real problem, not Safari.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#51423 - 03/29/19 10:10 AM Re: Printing bug in Safari 12.1 [Re: artie505]
jchuzi Online


Registered: 08/04/09
Loc: New York State
I'll have to play with the settings for awhile. I just enabled Content Blocker and, with all extensions working, everything seemed to be normal. I'll post back after trying this for awhile.

ADDENDUM: The problem reappeared after enabling Content Blocker. I disabled all extensions and it stays the same. I even tried disabling extensions one at a time (including Adblock and Ghostery) and had no luck. I also, on a whim, repaired user permissions with TechTool Pro. I have no idea about what's going on.


Edited by jchuzi (03/29/19 10:17 AM)
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51425 - 03/29/19 01:23 PM Re: Printing bug in Safari 12.1 [Re: jchuzi]
jchuzi Online


Registered: 08/04/09
Loc: New York State
I may have solved this, although time will tell. I deleted the NYTimes cookie and caches, restarted Safari, and logged in. So far, things seem to be OK with Content Blocking enabled and all my extensions active.

I spoke too soon; the problem is back. It returned after I went to another site in the original tab and then returned to NYTimes.

And now, after going back to NYTimes after being at another site (same tab), it's working again. mad confused


Edited by jchuzi (03/29/19 01:44 PM)
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51426 - 03/29/19 04:19 PM Re: Printing bug in Safari 12.1 [Re: jchuzi]
jchuzi Online


Registered: 08/04/09
Loc: New York State
My fault, but I should have been clearer when I said that I can't print from the NYTimes website. When I either click the Print icon, press Command-P, or go to File > Print, I get the error beep and the print dialog box does not appear.

I don't know if this helps, but there it is.
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51428 - 03/30/19 04:34 AM Re: Printing bug in Safari 12.1 [Re: jchuzi]
jchuzi Online


Registered: 08/04/09
Loc: New York State
Here's another wrinkle: Printing articles from NYTimes works if I open the website in a new tab. As soon as I go to another site and return to NYTimes within that tab, printing does not work.
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51430 - 03/30/19 09:51 AM Re: Printing bug in Safari 12.1 [Re: jchuzi]
artie505 Online


Registered: 08/04/09
I don't get the "error beep" thing; doesn't that happen ONLY when you're trying to do something that you inherently CAN'T do?

It seems, but obviously isn't, inapplicable in your circumstances. confused crazy
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#51432 - 03/30/19 10:30 AM Re: Printing bug in Safari 12.1 [Re: artie505]
jchuzi Online


Registered: 08/04/09
Loc: New York State
The beep is the Funk sound. You can sample it in System Preferences > Sound > Sound Effects by double-clicking it. When I click the Print icon in safari, the icon blinks and Funk sounds. And yes, it should only happen when trying to do something that I inherently can't do. Printing should not be in that category! tongue
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51433 - 03/30/19 10:43 AM Re: Printing bug in Safari 12.1 [Re: jchuzi]
artie505 Online


Registered: 08/04/09
Which particular sound you use is inconsequential, but your mentioning Funk reminded me that one of my custom sounds is a 2 second clip of someone whistling Dixie. (It took a mess of searching to find it!)

I love knowing that my MBP can do everything including whistle Dixie. grin
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#51451 - 04/04/19 10:53 AM Re: Printing bug in Safari 12.1 [Re: jchuzi]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
apple's Print in safari is getting dodgy.

and on a growing number of pages, Print -> Save as PDF is becoming downright useless. I've had a few rather frustrating conversations with Apple over this feature churning out a garbled mess on some pages, only to be given suggestions to use other web browsers like Firefox. Apple apparently has NO intentions of fixing the issue, they're content with blaming it all on some insurmountable limitation of web page designs. All I can think of is "if you can manage to print it on the screen, how can it be impossible to print it on the printer?"
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#51456 - 04/04/19 01:40 PM Re: Printing bug in Safari 12.1 [Re: Virtual1]
jchuzi Online


Registered: 08/04/09
Loc: New York State
You confirmed what my wife has said about Apple. She opined that Steve Jobs would not have let this bug go unfixed. BTW, File > Export as PDF usually works better than Print > Save as PDF. While using Services can be less than satisfactory, it also works, as does printing a screenshot.

Apple asked me for an update on my bug report, which I happily supplied. We'll see if they actually fix anything. On a whim, I emptied the Safari cache (no effect on the issue) and reapplied the Combo 10.14.4 update, also to no effect.
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51512 - 04/10/19 10:57 AM Re: Printing bug in Safari 12.1 [Re: jchuzi]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: jchuzi
It is not possible to print an article directly from NYTimes.com in Safari 12.1. If I turn off Content Blocking for that site, I can print.

Originally Posted By: jchuzi
BTW, File > Export as PDF usually works better than Print > Save as PDF. While using Services can be less than satisfactory, it also works, as does printing a screenshot.

On a whim, I emptied the Safari cache (no effect on the issue) and reapplied the Combo 10.14.4 update, also to no effect.

I wonder if it’s not so much an issue with Safari 12.1, but instead the combination of Safari 12.1 with OS 14. Since the start of this thread I’ve done a few prints from Safari, including regular printing and PDF prints, without issue. However, while I’m using the same Safari, I am OS 13.6.

Maybe Apple needs to fix the OS, not the browser.
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#51514 - 04/10/19 01:28 PM Re: Printing bug in Safari 12.1 [Re: ryck]
jchuzi Online


Registered: 08/04/09
Loc: New York State
It seems to be Safari, specifically. I did not have the issue in 10.14.3 and the previous version of Safari (although your point is well taken). The problem does not occur in Firefox, which leads me to believe that it's Safari. By coincidence, I just updated this info (at the behest of Apple) in a bug report. My update is below:

Apple Developer Relations
Apr 3
Engineering has provided the following feedback regarding this issue: Please update this report with new information. There’s no need to create a new one to update it as you did with bug #: 49421896.
Jonathan M. Chuzi
7m
Content blockers appear not to be the issue. I mention NYTimes because that is the first site that I saw the problem with, but it occurs with other sites. Basically, if I open a site for the first time, printing occurs normally. If I navigate to another site and then go back to the first one (using either History or the Back button), I get the Funk sound (impermissible action) whether I click the Print icon, do File > Print, or use Command-P, and the Print dialog box does not appear. However, if I open that site in a new tab, I can print normally. Extensions have nothing to do with this (I tried disabling them and the problem still occurred). This started with Safari 12.1 and does not occur in Firefox.
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51515 - 04/10/19 02:23 PM Re: Printing bug in Safari 12.1 [Re: jchuzi]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
The bug also exists in Safari Technology Preview 12.2. I have reported it through the beta tester network. (Bug number 49793437)


Edited by joemikeb (04/10/19 02:40 PM)
Edit Reason: add bug report number
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joemikeb • moderator

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#51517 - 04/11/19 06:35 AM Re: Printing bug in Safari 12.1 [Re: joemikeb]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Apple has responded to my bug report with a request for a sysdiagnoses so they are taking it seriously and working on it.
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joemikeb • moderator

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#51518 - 04/11/19 06:46 AM Re: Printing bug in Safari 12.1 [Re: joemikeb]
jchuzi Online


Registered: 08/04/09
Loc: New York State
Excellent! Hopefully, V1 is wrong about Apple apathy with this issue.
_________________________
Jon

OS 10.14.4, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51523 - 04/11/19 02:38 PM Re: Printing bug in Safari 12.1 [Re: jchuzi]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Reporting an error using the STP method is a good example of what should go into a problem report the requested data is:
  • Product:
  • Title:
  • Classification:
    • Bug
    • Suggestion
  • Bug Type:
    • Security
    • Crash/Hang/Lost Data
    • Power
    • Performance
    • UI/Useabillity
    • Serious Bug
    • Other
  • Reproduceability
    • Always
    • Sometimes
    • Rarely
    • Unable
    • Didn't try
  • Summary:
  • Steps to reproduce:
  • Expected Results:
  • Actual Results:
  • Version/Build
  • Configuration:
Some of the items seem repetitive, but as you fill it out this gives a full and complete picture of what is going on. This could help with a lot of the posts on FineTunedMac!
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joemikeb • moderator

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#51525 - 04/11/19 04:02 PM Re: Printing bug in Safari 12.1 [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Perhaps this post or a variation of it should be locked and at the top of every forum's index?
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#51533 - 04/12/19 07:09 AM Re: Printing bug in Safari 12.1 [Re: artie505]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Originally Posted By: artie505
Perhaps this post or a variation of it should be locked and at the top of every forum's index?

Something like this?

Originally Posted By: Template
PROBLEM REPORT TEMPLATE

SUMMARY OF PROBLEM:
A brief statement of the problem


IS THE PROBLEM REPRODUCEABLE
Always. Sometimes, Rarely, Unable, Didn’t try

DETAILED STEPS TO REPRODUCE:
Step by step instructions to reproduce the problem


EXPECTED RESULTS:



ACTUAL RESULTS:


PRODUCT VERSION:
Ie. Notes Version 4.6


CONFIGURATION:
Ie. MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), MacOS Mojave 10.14.3
Do you think posters would pay any attention to it?
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joemikeb • moderator

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#51546 - 04/12/19 11:23 PM Re: Printing bug in Safari 12.1 [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Originally Posted By: joemikeb
Do you think posters would pay any attention to it?

Aaaah, maaaybe, but even a small success rate would be helpful.

I can think of only one change I'd make: At the very top, I'd insert "Before you begin, please shut down and restart your Mac, and see if your problem persists."
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#51548 - 04/13/19 01:14 AM Re: Printing bug in Safari 12.1 [Re: joemikeb]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: joemikeb
Originally Posted By: artie505
Perhaps this post or a variation of it should be locked and at the top of every forum's index?

Something like this?

Originally Posted By: Template
PROBLEM REPORT TEMPLATE....

Accompanied by the link to the bug reporting page. I, for one (and am probably not alone), have no idea where that is.
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#51549 - 04/13/19 01:35 AM Re: Printing bug in Safari 12.1 [Re: ryck]
artie505 Online


Registered: 08/04/09
You've misunderstood this, ryck; we're discussing a template for posting at FTM.

Apple's bug report page is here.

The macOS feedback page is here.


Edited by artie505 (04/13/19 01:39 AM)
Edit Reason: Add links
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#51550 - 04/13/19 06:06 AM Re: Printing bug in Safari 12.1 [Re: artie505]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
...and the Apple example I worked from was found in Safari Technology Preview > Help > Report an Issue
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joemikeb • moderator

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