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#51072 - 02/05/19 12:29 PM kudos to Epson
jchuzi Online


Registered: 08/04/09
Loc: New York State
I had to replace an ink cartridge that had run out of ink. The new cartridge worked for a few days, and then the printer refused to print. I received an error message that the printer could not recognize the new cartridge. I reseated the cartridge, restarted the printer, restarted the computer, all to no avail. When I inserted the empty cartridge, the printer recognized it, leading me to believe that the new cartridge was defective.

I phoned Epson tech support and got to a real person very quickly. She agreed with my diagnosis and sent a replacement cartridge. Voila! All is well.

I am very impressed with Epson's support and will remain a loyal Epson customer.


Edited by jchuzi (02/05/19 12:45 PM)
_________________________
Jon

OS 10.14.6, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#51077 - 02/05/19 07:21 PM Re: kudos to Epson [Re: jchuzi]
deniro Offline


Registered: 09/09/09
I use an Epson Workforce all in one. I dislike that when one color runs out, you can't print. So if yellow is empty, I can't print black text. Also, I have never solved the banding problem.
_________________________
OS X 10.11.6
iMac 21.5", Mid 2011
2.8 GHz Intel Core i7, 24 GB
AMD Radeon HD 6770M
Using Apple computers since 1980

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#51082 - 02/07/19 03:39 AM Re: kudos to Epson [Re: deniro]
jchuzi Online


Registered: 08/04/09
Loc: New York State
When I phoned Epson, I originally spoke with someone in tech support. He then connected me to another person who specializes in my printer model. You might try the same approach.


Edited by jchuzi (02/07/19 03:40 AM)
_________________________
Jon

OS 10.14.6, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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