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#4954 - 10/13/09 05:32 PM Snow Leopard and Passwords Plus
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
I use Passwords Plus and have not had any problems with Snow Leopard...until today. Now it won't open. It opens to the 'enter password' window but, when the password is entered, it says "Passwords Plus Quit Unexpectedly". Here's what I tried:

1. Used Disk Utility to check the drive and fix permissions.
2. Restarted and tried again - nothing changed.
3. Used Disk Warrior to rebuild the directory - nothing changed.
4. I updated Passwords from V1.0.0.6 to V1.0.0.7 - nothing changed.
4. Re-installed OS 10.6 - nothing changed.

For those who understand what all the numbers mean, and if it might help, I can provide the information from the Report to Apple dialogue box.

ryck


Edited by ryck (10/13/09 05:35 PM)
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX712 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#4956 - 10/13/09 06:05 PM Re: Snow Leopard and Passwords Plus [Re: ryck]
macnerd10 Offline


Registered: 08/04/09
Loc: Los Angeles, CA
Reinstall of the app (save prefs maybe)?
_________________________
Alex
3.1 GHz 13" MacBook Pro 2015, 8 GB RAM, OS 10.11.2, Office 2011, TimeWarner Cable
2.8 GHz Xeon Mac Pro 2010, 16 GB RAM, OS 10.11.2, Office 2011, LAN

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#4959 - 10/13/09 06:18 PM Re: Snow Leopard and Passwords Plus [Re: ryck]
crarko Offline


Registered: 08/04/09
Loc: Minnesota USA
Contact the developer of the app?
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The opposite of a fact is falsehood, but the opposite of one profound truth may very well be another profound truth. - Niels Bohr

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#4965 - 10/13/09 11:58 PM Re: Snow Leopard and Passwords Plus [Re: ryck]
macnerd10 Offline


Registered: 08/04/09
Loc: Los Angeles, CA
Just in case, there is another one, ForgotIt? A very old and very simple app; I had it since times forgotten (no pun intended) and it continues through Snow Leopard without any problem. It is really cheap.
http://www.tucows.com/preview/210039
_________________________
Alex
3.1 GHz 13" MacBook Pro 2015, 8 GB RAM, OS 10.11.2, Office 2011, TimeWarner Cable
2.8 GHz Xeon Mac Pro 2010, 16 GB RAM, OS 10.11.2, Office 2011, LAN

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#4968 - 10/14/09 12:44 AM Re: Snow Leopard and Passwords Plus [Re: ryck]
artie505 Online


Registered: 08/04/09
Have you tried moving the app's plist, located in /Users/Your short name/Library/Preferences, to your desktop and restarting your Mac?

Be certain to not trash the plist unless you know precisely what info you'll be losing by doing so.
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The new Great Equalizer is the SEND button.

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#4977 - 10/14/09 06:11 AM Re: Snow Leopard and Passwords Plus [Re: ryck]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Thanks everyone.......

Re: Reinstall of the app (save prefs maybe)?

I haven't as there isn't a Read Me saying whether or not the installation would remove my existing passwords.

Re: Contact the developer of the app?

I did send a report but it takes a few days to get a reply...wrote here hoping for a quicker resolution.

Re: Just in case, there is another one....

Thanks. Good to keep in mind, just in case.

Re: Have you tried moving the app's plist,

No, because I can't find a file anywhere that has either Dataviz or Passwords in the name. Maybe that's because it's content that you want to have remain secure.

ryck

And yes, I realize I need to learn how to quote from more than one post.


Edited by ryck (10/14/09 06:13 AM)
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX712 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#4980 - 10/14/09 08:19 AM Re: Snow Leopard and Passwords Plus [Re: ryck]
Pendragon Offline


Registered: 08/04/09
Loc: Georgetown, Texas, USA
Any chance the issue is with the keyboard? Is it wireless and have you tried the old timey kind, reconnecting cables & using different ports-that sort of thing?
_________________________
Harv
27" i7 iMac (10.13.6), iPhone Xs Max (12.1)

Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#4993 - 10/14/09 02:56 PM Re: Snow Leopard and Passwords Plus [Re: ryck]
dianne Offline

Moderator

Registered: 08/04/09
ryck,

This may repeat information you have already found: DataViz –> Support –> Option 3: Quick Search –> Passwords Plus (as the search term).

A document titled "After I type my password into Passwords Plus on Mac OS X, the program disappears/crashes" is available.
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dianne • moderator

Back up everything you can't afford to lose – documents, mail, movies, music, photos, and other data and settings.

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#5000 - 10/14/09 04:12 PM Re: Snow Leopard and Passwords Plus [Re: dianne]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Thank you.....we have lift-off.

The problem came down to what I couldn't find on my drive - the file PassWordsPlusUserData - which is the first thing the DataViz document suggested moving to a safe place.

When I went into Time Machine and restored the file from there, PassWords opened perfectly. Whew!! I suppose the only mystery is what happened to the file in the first place.

Now, if I could just remember which password I was looking for............hmmmmmm

Thanks everyone.

ryck


Edited by ryck (10/14/09 04:13 PM)
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX712 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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