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#49457 - 07/13/18 01:25 AM Re: Back up and running! [Re: grelber]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Originally Posted By: grelber
Add this issue to the list of problems to be addressed:
Several (new) threads now have replies but zero views, eg —
Mac OS X Applications > Mail Junk mail: Replies 3 Views 0
Networking > Removing Facetime History from Mac: Replies 3 Views 0
So, latter-day HAL continues to flip out. tongue


Just checked another forum and found this:

Networking > Removing Facetime Call History from Mac Replies 17 (15) Views 0

So, what was once correct (for Views) has now been 'corrected' to be wrong. HAL may require ECT.

And every new submission (including this one) seems to result in the following

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@finetunedmac.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

This in turn requires repeated attempts to re-submit.

Ain't nobody got time for that.

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#49458 - 07/13/18 02:11 AM Re: Back up and running! [Re: grelber]
artie505 Online


Registered: 08/04/09
You must be feeling masochistic as all get-out today!

You've already posted and deleted pretty near the same post three times...presumably having endured the error process in all three instances.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#49459 - 07/13/18 02:16 AM Re: Back up and running! [Re: artie505]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Originally Posted By: artie505
You must be feeling masochistic as all get-out today!
You've already posted and deleted pretty near the same post three times...presumably having endured the error process in all three instances.

Indeed. By the time you got there, I had already deleted another couple of the same post, leaving only the last attempt.
(I also advised tacit about same via another channel.)

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#49460 - 07/13/18 02:18 AM Re: Back up and running! [Re: artie505]
artie505 Online


Registered: 08/04/09
I was getting so frustrated by the posting process that I was ready to quit posting until tacit fixes it, but I thought of a neat possibility, and...it works!

If I type my post and click "Submit" in Firefox, it appears immediately in Safari! smile

More: If I want to post again, I've got to quit/relaunch Firefox.


Edited by artie505 (07/13/18 02:22 AM)
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#49461 - 07/13/18 02:22 AM Re: Back up and running! [Re: artie505]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Originally Posted By: artie505
I was getting so frustrated by the posting process that I was ready to quit posting until tacit fixes it, but I thought of a neat possibility, and...it works!
If I type my post and click "Submit" in Firefox, it appears immediately in Safari! smile

Not surprising. At least for the moment I'm finding that, as soon as the 500 error message pops up, going back into the forum finds the post posted.

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#49462 - 07/13/18 02:28 AM Re: Back up and running! [Re: grelber]
artie505 Online


Registered: 08/04/09
Originally Posted By: grelber
Originally Posted By: artie505
You must be feeling masochistic as all get-out today!
You've already posted and deleted pretty near the same post three times...presumably having endured the error process in all three instances.

Indeed. By the time you got there, I had already deleted another couple of the same post, leaving only the last attempt.

You deleted three earlier posts (that I saw) before posting the remaining one.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#49464 - 07/13/18 06:34 AM Re: Back up and running! [Re: artie505]
MacManiac Offline
Moderator

Registered: 08/04/09
Loc: Paradise....on the central Ore...
Thanks guys, I'm guessing that we've all generated enough new info for Tacit for now with our Feedback Forum troubleshooting observations.

I've collated and summarized your results and added some of my own for him in the Staff Forum so until he has a chance to pull all of our combined info into his repair process, I would recommend we ease back a bit on our post submissions for now.

FWIW, an "EDIT" or "MOVE" action to an existing post or thread does not result in the same "hang" we've been seeing when pushing the Submit button with a new post or reply.

I plan to use the modified approach of having two browsers open to keep from making duplicate submissions until we get this resolved.
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#49466 - 07/13/18 08:50 AM Re: Back up and running! [Re: MacManiac]
artie505 Online


Registered: 08/04/09
I hope tacit gets to the bottom of this quickly!

In the meantime, though, maybe someone can clear me up on one aspect of this problem that's confusing me...

Since this seems to be a server-side problem, since the server seems to be choking on new posts, why does it reflect in only one browser?

Why does a post on which Firefox is choking render immediately in Safari?
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#49468 - 07/13/18 01:41 PM Re: Back up and running! [Re: artie505]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Originally Posted By: artie505
Why does a post on which Firefox is choking render immediately in Safari?

It seems to be choking in Firefox but when it does, I just open another tab/window into Firefox et voilà the post is in fact there.

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#49473 - 07/13/18 10:52 PM Re: Back up and running! [Re: grelber]
artie505 Online


Registered: 08/04/09
Hmmm... I don't think that happens in Safari.

Just tried, and the new window hung as the original was hanging...wouldn't load.

Sometimes quitting Safari works for me, and sometimes simply logging out of FTM and back in works, but neither is guaranteed.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#49477 - 07/14/18 09:19 AM Re: Back up and running! [Re: artie505]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
I just hit submit and, after a lng wait, got:

"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@finetunedmac.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

I tried to go back a page and hit Submit again but got a message saying the button was disabled. I was about to tried your quite-restart Safari idea when the post appeared.


EDIT: Same thing happened with this post.


Edited by ryck (07/14/18 09:23 AM)
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ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
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#49478 - 07/14/18 10:07 AM Re: Back up and running! [Re: ryck]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
ryck: Look back at the previous posts in this thread ... for the observations which are identical to yours.

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#49486 - 07/15/18 02:37 AM Re: Back up and running! [Re: grelber]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Here's a new one, sidestepping the 500 Internal Server Error — and also not preventing the post from being posted:

Gateway Time-out
The gateway did not receive a timely response from the upstream server or application.

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#49487 - 07/15/18 02:59 AM Re: Back up and running! [Re: grelber]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
My last post went through instantaneously, with no sidesteps.
So did this one.
Amazing?! Mayhap we're out of the morass?
Seems so. This is the third edit of this post with no bugs.

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#49489 - 07/15/18 04:51 AM Re: Back up and running! [Re: grelber]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Three cheers for Tacit!
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joemikeb • moderator

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#49491 - 07/15/18 07:36 AM Re: Back up and running! [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Originally Posted By: joemikeb
Three cheers for Tacit!

Likewise!!!

Update: I'm still finding FTM to be slow to react, though.


Edited by artie505 (07/15/18 07:42 AM)
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#49494 - 07/15/18 11:26 AM Re: Back up and running! [Re: artie505]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: grelber
My last post went through instantaneously, with no sidesteps. So did this one.

Originally Posted By: artie505
Update: I'm still finding FTM to be slow to react, though.

A recent post, a few minutes ago, required a quit Safari/restart Safari procedure.

EDIT: But not this one....although it took several seconds.


Edited by ryck (07/15/18 11:28 AM)
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Carbon Copy Clone on 500GB OWC Mercury OTG Pro

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#49499 - 07/16/18 01:32 PM Re: Back up and running! [Re: ryck]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
I thought Tacit had it nailed but I just got:
Quote:
Gateway Time-out

The gateway did not receive a timely response from the upstream server or application.

It might have been nailed, but now it seems screws or even lag bolts may be needed to keep it going.

ADDENDUM this post went through in ~5 seconds. Whatever the problem is it is inconsistent which makes it a lot harder to nail or bolt down.


Edited by joemikeb (07/16/18 01:37 PM)
Edit Reason: addendum
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#49501 - 07/17/18 12:49 AM Re: Back up and running! [Re: joemikeb]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Originally Posted By: joemikeb
I thought Tacit had it nailed but I just got:
Quote:
Gateway Time-out
The gateway did not receive a timely response from the upstream server or application.

It might have been nailed, but now it seems screws or even lag bolts may be needed to keep it going.
ADDENDUM this post went through in ~5 seconds. Whatever the problem is it is inconsistent which makes it a lot harder to nail or bolt down.

... as I noted (in post #49486) just before things seem to have been sorted out.

Earlier (in post #49355) tacit remarked that it might have something to do with the new east-coast server. I think that that's pretty obvious. The question is what's wonky with that server and how can the wonkiness be addressed.

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#49503 - 07/17/18 08:18 AM Re: Back up and running! [Re: grelber]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
I'm testing this out away from my dialup connection using Internet Explorer on a Windows platform with broadband access.

Access and entries are running slickly as a goose sliding in its own excrement (so to speak).

Page generation times still indicate a slowdown (compared to the previous server) of at least double.

EDIT: That message took 40 seconds to be posted after hitting the Submit button

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#49505 - 07/17/18 12:04 PM Re: Back up and running! [Re: tacit]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
oh this is interesting... I did my usual cmd-click of the the forums that had active threads, and started cmd-clicking threads. I was jogging along fine reading them, till suddenly a cmd-click stalled. And so I just shrugged and went to look at another one while that one loaded.

And it stalled too.

and so did the next, and the next.

finally, all of them unstuck and loaded almost simultaneously.

So it's not just affecting things on a random and isolated basis, these are windows of time where I assume the database isn't responding.
(or the VM is rebooting, or something is defragging or purging ram, etc)

It's a bit like when you do a disk check and your whole computer hangs for 10 seconds while DU has frozen the filesystem for the check. Or when you use the Purge command in terminal.

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#49542 - 07/21/18 05:06 PM Re: Back up and running! [Re: Virtual1]
MacManiac Offline
Moderator

Registered: 08/04/09
Loc: Paradise....on the central Ore...
There's still something going wrong in the submit process when making a post....I just ran a test in the sandbox that took 53 seconds to return me to the thread following pushing the "Submit" button.

EDIT: ...and although the UBB message at the bottom of the completed page for this post read:

Quote:
Generated in 1.646 seconds in which 1.239 seconds were spent on a total of 14 queries. Zlib compression enabled.


it was still over 10 seconds to get back to the thread after pushing the button. Much better than 53 seconds, but not as good as it used to be. (the Edit process gets it done in less than 5 seconds....)


Edited by MacManiac (07/21/18 05:11 PM)
_________________________
Freedom is never free....thank a Service member today.

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#49544 - 07/21/18 09:00 PM Re: Back up and running! [Re: MacManiac]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: MacManiac
There's still something going wrong in the submit process when making a post....I just ran a test in the sandbox that took 53 seconds to return me to the thread following pushing the "Submit" button.[/i]

That's my continuing experience with original posts. I find it faster to quit Safari and log back in. Replies to posts, and edits to posts, are fairly quick.


Edited by ryck (07/21/18 09:02 PM)
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Carbon Copy Clone on 500GB OWC Mercury OTG Pro

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#49550 - 07/22/18 09:06 AM Re: Back up and running! [Re: ryck]
artie505 Online


Registered: 08/04/09
I just posted a new post and followed it up with a now-deleted test post, and both went through in three-four seconds after I clicked on "Submit".

YAY, tacit!!!

Edit: Well, ten-fifteen seconds, anyhow.

We're getting there.

YAY, tacit!!!


Edited by artie505 (07/22/18 09:08 AM)
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#49556 - 07/22/18 02:16 PM Re: Back up and running! [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Let's see...

"Generated in 1.563 seconds in which 1.161 seconds were spent on a total of 14 queries. Zlib compression enabled."

7 seconds by the clock.

Aside: Huh? I posted this as a reply to a post by joemike that's since been deleted; I thought a post couldn't be deleted once it's been replied to?


Edited by artie505 (07/22/18 03:55 PM)
Edit Reason: Aside
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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