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#44922 - 06/05/17 05:42 PM Having trouble joining FTM
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
My daughter has been experiencing a reasonably serious problem with her iPhone 5S. I suggested her best bet was to join FTM and that she'd get good ideas/suggestions/help. She has tried twice to join; has twice been told she'd get a confirmation email; and twice the email has not arrived.

Ideas?


Edited by cyn (06/06/17 03:10 AM)
Edit Reason: Topic moved from "New Users" to the "FineTunedMac Feedback" forum.
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ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
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#44932 - 06/06/17 03:09 AM Re: Having trouble joining FTM [Re: ryck]
cyn Offline

Administrator

Registered: 08/03/09
Tell her to check her junk/trash folder.

I can see her two accounts in the Registration Queue, both awaiting the confirmation step. I re-sent the verification email to the first one yesterday (my just-in-case standard practice) and re-sent emails to both just before posting this, so a total of five have gone out to her.

She only needs to use the link on one of the emails to complete the confirmation process for an account.

If she doesn't find any of them I can manually approve one of the accounts for her, just let me know. Future emails from FTM will likely end up with the missing verifications so subscribing to threads might not work well for her but that could be dealt with after.

PS - I'm moving this thread to the "FineTunedMac Feedback" forum.
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#44935 - 06/06/17 04:41 AM Re: Having trouble joining FTM [Re: cyn]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Will do. Thanks.
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ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
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#44939 - 06/06/17 07:06 AM Re: Having trouble joining FTM [Re: cyn]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
My daughter advises: "Ya I already checked my junk folders, nothing there. Checked again this morning, still nothing."
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ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Carbon Copy Clone on 500GB OWC Mercury OTG Pro

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#44941 - 06/06/17 07:10 AM Re: Having trouble joining FTM [Re: ryck]
artie505 Online


Registered: 08/04/09
Did she check the junk folders on her ISP's server as well as on her Mac?
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#44945 - 06/06/17 08:26 AM Re: Having trouble joining FTM [Re: artie505]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
I sent an email with this question....

"How does junk arrive? i.e. does your ISP mark it as junk and allow it to go through, or do they keep it on their servers?"

and got this reply....

"I don't know but my hotmail accounts have junk folders that usually filter out some junk.  But I've never had an issue with appropriate emails ending up there."
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ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX710 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
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#44952 - 06/06/17 10:20 AM Re: Having trouble joining FTM [Re: ryck]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Might it be possible that your daughter had a typo when she entered her Hotmail address? If so, nothing would reach her from FTM, nor would FTM be advised that the email was not delivered. Just a thought.

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#44953 - 06/06/17 10:29 AM Re: Having trouble joining FTM [Re: ryck]
cyn Offline

Administrator

Registered: 08/03/09
I went ahead and manually approved the first account she registered, so she should be able to log in with that one now.


Edited by cyn (06/06/17 10:30 AM)
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#44980 - 06/07/17 08:06 AM Re: Having trouble joining FTM [Re: artie505]
plantsower Offline


Registered: 09/13/09
Loc: Burson, CA
How do you do that?


Originally Posted By: artie505
Did she check the junk folders on her ISP's server as well as on her Mac?
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#44986 - 06/07/17 09:55 AM Re: Having trouble joining FTM [Re: plantsower]
artie505 Online


Registered: 08/04/09
Originally Posted By: plantsower
How do you do that?


Originally Posted By: artie505
Did she check the junk folders on her ISP's server as well as on her Mac?

In addition to the junk folder on my MBP I've got one on Verizon's server as well.

Stuff that Verizon heads off at the pass winds up in the latter folder, and what gets past their filters winds up in the former one.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#44987 - 06/07/17 09:57 AM Re: Having trouble joining FTM [Re: plantsower]
Ira L Offline


Registered: 08/13/09
Loc: California
Originally Posted By: plantsower


Originally Posted By: artie505
Did she check the junk folders on her ISP's server as well as on her Mac?


How do you do that?


You log into your e-mail provider's web site via a browser instead of with an e-mail application like Apple Mail, Thunderbird, etc.

For example, if my e-mail address is myname@att.net, I would go to www.att.net where I would see some menu option or icon for e-mail. Click on that, log in and the junk/spam folder on the page that follows is what is being referenced in this discussion.
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#44988 - 06/07/17 09:58 AM Re: Having trouble joining FTM [Re: Ira L]
artie505 Online


Registered: 08/04/09
Thanks for clarifying my post. smile
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The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#45001 - 06/07/17 03:14 PM Re: Having trouble joining FTM [Re: Ira L]
plantsower Offline


Registered: 09/13/09
Loc: Burson, CA
Thanks, Ira. I thought that's how one does it but Artie mentioned an ISP server, not the email provider website so I was confused.

Originally Posted By: artie505
Did she check the junk folders on her ISP's server as well as on her Mac?


How do you do that?[/quote]

You log into your e-mail provider's web site via a browser instead of with an e-mail application like Apple Mail, Thunderbird, etc.

For example, if my e-mail address is myname@att.net, I would go to www.att.net where I would see some menu option or icon for e-mail. Click on that, log in and the junk/spam folder on the page that follows is what is being referenced in this discussion. [/quote]
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MacBook Pro - Sierra 10.12.6, Safari 11.1




iPhone 5s Version 9.3.2 iTunes 12.4.0.119

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#45002 - 06/07/17 03:17 PM Re: Having trouble joining FTM [Re: artie505]
plantsower Offline


Registered: 09/13/09
Loc: Burson, CA
Yeah, that made no sense! LOL! But, I didn't know spam could get caught on a server and not get to my email app. So, I would never have thought to go back to my email's website to check for spam in case I didn't get an email I was expecting.



Originally Posted By: artie505
Thanks for clarifying my post. smile
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MacBook Pro - Sierra 10.12.6, Safari 11.1




iPhone 5s Version 9.3.2 iTunes 12.4.0.119

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#45003 - 06/07/17 04:31 PM Re: Having trouble joining FTM [Re: plantsower]
artie505 Online


Registered: 08/04/09
Originally Posted By: plantsower
Yeah, that made no sense! LOL! But, I didn't know spam could get caught on a server and not get to my email app. So, I would never have thought to go back to my email's website to check for spam in case I didn't get an email I was expecting.

Originally Posted By: artie505
Thanks for clarifying my post. smile

Sorry, about that, but it made perfect sense to me, because my ISP is my email provider, and I forget that there are other options. grin

Your email provider is your first line of defense against spam, so the first place to look for missing emails is your junk mail folder on your provider's website. (Think about all those emails you get that advise you to whitelist the sender so they'll get to you.)
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#45006 - 06/07/17 05:26 PM Re: Having trouble joining FTM [Re: artie505]
plantsower Offline


Registered: 09/13/09
Loc: Burson, CA
Right. Whitelist. I didn't think about that. I do have people who say they emailed me but I didn't get it. Next time I will check both spams. Thanks for the heads up.

Originally Posted By: artie505
Originally Posted By: plantsower
Yeah, that made no sense! LOL! But, I didn't know spam could get caught on a server and not get to my email app. So, I would never have thought to go back to my email's website to check for spam in case I didn't get an email I was expecting.

Originally Posted By: artie505
Thanks for clarifying my post. smile

Sorry, about that, but it made perfect sense to me, because my ISP is my email provider, and I forget that there are other options. grin

Your email provider is your first line of defense against spam, so the first place to look for missing emails is your junk mail folder on your provider's website. (Think about all those emails you get that advise you to whitelist the sender so they'll get to you.)
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MacBook Pro - Sierra 10.12.6, Safari 11.1




iPhone 5s Version 9.3.2 iTunes 12.4.0.119

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