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#37394 - 11/23/15 02:02 PM iPhone Weirdness
tacit Offline


Registered: 08/03/09
Loc: Portland, Oregon, USA
I just got back from being on the road for nine weeks, the last six of which were in Europe.

When I got to the UK, my iPhone suddenly started doing this weird thing where it required me to activate it over and over again, every two hours, as I talked about here:

http://www.finetunedmac.com/forums/ubbthreads.php?ubb=showflat&Number=36473#Post36473

When I left the UK, the problem disappeared for the remainder of my time in Europe. However, since returning home, it's now gone on to a new and weirder problem: every time I restart it, it freezes for about ten minutes trying to connect to a wireless signal the first time I connect to WiFi. Then everything is good, and the freezing no longer happens if I switch WiFi networks, until I restart it again.

So, thinking it was time to do a backup and wipe, I've tried to back it up with iTunes, but it causes iTunes to kernel panic when it hits step 2 (backing up iPhone). I'm running Yosemite and the latest version of iTunes, and iOS 9.1 on the phone.

So I can't wipe and restore because I can't back it up, and the problem where it freezes for ten minutes after it's restarted is annoying. Before I bring it in to Apple, does anyone have any ideas? Anyone seen anything like this before?
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#37398 - 11/23/15 03:08 PM Re: iPhone Weirdness [Re: tacit]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
My theory is with all your travels you have connected to lots and lots of WiFi networks and iOS has dutifully remembered each of them so you do not have to keep track of all the network logons, passwords, etc. and the database has become choked up. The first thing I would try is navigating to Settings, General > Reset > Reset Network Settings.

If all else fails, forego network backups and
  1. connect your iPhone to your Mac with a Lightning connector.
  2. when prompted on your computer go to your iPhone and touch "Trust this Computer" in the window that will popup.
  3. If iTunes does not launch automatically launch it manually.
  4. on the iTunes tool bar select the iPhone icon
  5. backup to iTunes (it is a lot faster than backing up to the cloud)
  6. Reset you iPhone {*]restore the iPhone from the iTunes backup.
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#37399 - 11/23/15 03:51 PM Re: iPhone Weirdness [Re: tacit]
dkmarsh Offline
Moderator

Registered: 08/04/09

Have you tried turning WiFi off before attempting the iTunes backup?
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#37405 - 11/24/15 04:52 AM Re: iPhone Weirdness [Re: tacit]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
why can't you back up directly using iTunes and a computer?
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#37414 - 11/24/15 09:47 AM Re: iPhone Weirdness [Re: dkmarsh]
dkmarsh Offline
Moderator

Registered: 08/04/09

Did anyone else actually read the original post?

Originally Posted By: tacit
I've tried to back it up with iTunes, but it causes iTunes to kernel panic when it hits step 2 (backing up iPhone).
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dkmarsh • member, FineTunedMac Co-op Board of Directors

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#37416 - 11/24/15 12:45 PM Re: iPhone Weirdness [Re: Virtual1]
tacit Offline


Registered: 08/03/09
Loc: Portland, Oregon, USA
Originally Posted By: Virtual1
why can't you back up directly using iTunes and a computer?


Because iTunes crashes when I do:

Process: iTunes [9565]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Build Info: iTunes-1200012003001023~2
Responsible: iTunes [9565]
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread

As soon as it hits Step 2, boom! iTunes leaves the building.

I finally wiped the phone and did a factory reset, then restored from an older iTunes backup. That seems to have cured the problem, at least for now.
_________________________
Photo gallery, all about me, and more: www.xeromag.com/franklin.html

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#37427 - 11/25/15 04:40 AM Re: iPhone Weirdness [Re: dkmarsh]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
Originally Posted By: dkmarsh

Did anyone else actually read the original post?

Originally Posted By: tacit
I've tried to back it up with iTunes, but it causes iTunes to kernel panic when it hits step 2 (backing up iPhone).

I know I don't read threads from the very top every time I look at a thread. I usually click the "view unread" link. So if it gets OT, I may end up continuing with the OT commentary.
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