An open community 
of Macintosh users,
for Macintosh users.

FineTunedMac Dashboard widget now available! Download Here

Previous Thread
Next Thread
Print Thread
iPhone Weirdness
#37394 11/23/15 10:02 PM
Joined: Aug 2009
Likes: 1
tacit Offline OP
OP Offline

Joined: Aug 2009
Likes: 1
I just got back from being on the road for nine weeks, the last six of which were in Europe.

When I got to the UK, my iPhone suddenly started doing this weird thing where it required me to activate it over and over again, every two hours, as I talked about here:

http://www.finetunedmac.com/forums/ubbthreads.php?ubb=showflat&Number=36473#Post36473

When I left the UK, the problem disappeared for the remainder of my time in Europe. However, since returning home, it's now gone on to a new and weirder problem: every time I restart it, it freezes for about ten minutes trying to connect to a wireless signal the first time I connect to WiFi. Then everything is good, and the freezing no longer happens if I switch WiFi networks, until I restart it again.

So, thinking it was time to do a backup and wipe, I've tried to back it up with iTunes, but it causes iTunes to kernel panic when it hits step 2 (backing up iPhone). I'm running Yosemite and the latest version of iTunes, and iOS 9.1 on the phone.

So I can't wipe and restore because I can't back it up, and the problem where it freezes for ten minutes after it's restarted is annoying. Before I bring it in to Apple, does anyone have any ideas? Anyone seen anything like this before?


Photo gallery, all about me, and more: www.xeromag.com/franklin.html
Re: iPhone Weirdness
tacit #37398 11/23/15 11:08 PM
Joined: Aug 2009
Likes: 16
Moderator
Offline
Moderator

Joined: Aug 2009
Likes: 16
My theory is with all your travels you have connected to lots and lots of WiFi networks and iOS has dutifully remembered each of them so you do not have to keep track of all the network logons, passwords, etc. and the database has become choked up. The first thing I would try is navigating to Settings, General > Reset > Reset Network Settings.

If all else fails, forego network backups and
  1. connect your iPhone to your Mac with a Lightning connector.
  2. when prompted on your computer go to your iPhone and touch "Trust this Computer" in the window that will popup.
  3. If iTunes does not launch automatically launch it manually.
  4. on the iTunes tool bar select the iPhone icon
  5. backup to iTunes (it is a lot faster than backing up to the cloud)
  6. Reset you iPhone {*]restore the iPhone from the iTunes backup.


If we knew what it was we were doing, it wouldn't be called research, would it?

— Albert Einstein
Re: iPhone Weirdness
tacit #37399 11/23/15 11:51 PM
Joined: Aug 2009
Likes: 3
Moderator
Offline
Moderator

Joined: Aug 2009
Likes: 3

Have you tried turning WiFi off before attempting the iTunes backup?



dkmarsh—member, FineTunedMac Co-op Board of Directors
Re: iPhone Weirdness
tacit #37405 11/24/15 12:52 PM
Joined: Aug 2009
Offline

Joined: Aug 2009
why can't you back up directly using iTunes and a computer?


I work for the Department of Redundancy Department
Re: iPhone Weirdness
dkmarsh #37414 11/24/15 05:47 PM
Joined: Aug 2009
Likes: 3
Moderator
Offline
Moderator

Joined: Aug 2009
Likes: 3

Did anyone else actually read the original post?

Originally Posted By: tacit
I've tried to back it up with iTunes, but it causes iTunes to kernel panic when it hits step 2 (backing up iPhone).



dkmarsh—member, FineTunedMac Co-op Board of Directors
Re: iPhone Weirdness
Virtual1 #37416 11/24/15 08:45 PM
Joined: Aug 2009
Likes: 1
tacit Offline OP
OP Offline

Joined: Aug 2009
Likes: 1
Originally Posted By: Virtual1
why can't you back up directly using iTunes and a computer?


Because iTunes crashes when I do:

Process: iTunes [9565]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Build Info: iTunes-1200012003001023~2
Responsible: iTunes [9565]
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread

As soon as it hits Step 2, boom! iTunes leaves the building.

I finally wiped the phone and did a factory reset, then restored from an older iTunes backup. That seems to have cured the problem, at least for now.


Photo gallery, all about me, and more: www.xeromag.com/franklin.html
Re: iPhone Weirdness
dkmarsh #37427 11/25/15 12:40 PM
Joined: Aug 2009
Offline

Joined: Aug 2009
Originally Posted By: dkmarsh

Did anyone else actually read the original post?

Originally Posted By: tacit
I've tried to back it up with iTunes, but it causes iTunes to kernel panic when it hits step 2 (backing up iPhone).

I know I don't read threads from the very top every time I look at a thread. I usually click the "view unread" link. So if it gets OT, I may end up continuing with the OT commentary.


I work for the Department of Redundancy Department

Moderated by  cyn, dianne 

Link Copied to Clipboard
Powered by UBB.threads™ PHP Forum Software 7.7.4
(Release build 20200307)
Responsive Width:

PHP: 7.4.33 Page Time: 0.019s Queries: 28 (0.013s) Memory: 0.6016 MB (Peak: 0.6781 MB) Data Comp: Zlib Server Time: 2024-03-29 09:58:19 UTC
Valid HTML 5 and Valid CSS