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#36990 - 11/04/15 02:29 PM Hyperlink problems with Word 2011 on 10.10.5 Ypsem
Rob McNaughton Offline


Registered: 04/29/13
Loc: Canterbury, New Zealand
When placing a hyperlink within a Word document I receive the error "Cannot locate the Internet server or proxy server" when using the Web Page hyperlink box.

The Link To is the https URL (valid) from what I can see: the Display is the same https URL: Word suggests that I place an anchor.

Any advice would be appreciate please.



Edited by cyn (11/05/15 02:39 AM)
Edit Reason: Topic moved from the "Mac OS X 10.0 - 10.5.x" forum to the "Mac OS X Applications" forum.

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#36997 - 11/05/15 12:10 AM Re: Hyperlink problems with Word 2011 on 10.10.5 [Re: Rob McNaughton]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
I just tried it using Word 2011 (update version 14.5.7) and Mac OS X 10.7.5 and it worked without a hitch:
When I selected Insert > Hyperlink, a window popped up. I put the URL for this thread in the URL box (Link to:) which automatically populated the Anchor box (Post 36990) under Web Page in the same pop-up. And it worked perfectly.
If you're not seeing the same thing, there may be an incompatibility with Mac OS X 10.10.5. Have you brought your Word 2011 (Office for Mac 2011) up to date?

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#37004 - 11/05/15 08:48 AM Re: Hyperlink problems with Word 2011 on 10.10.5 Ypsem [Re: Rob McNaughton]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: Rob McNaughton
Any advice would be appreciated please.

I have never used a hyperlink in a Word document but gave it a try. First, I just inserted a link to the home page for FineTunedMac. When tested, it worked great. Then I inserted a link to this page and, like Grelber's test, the anchor information was automatically inserted. That link also worked just fine.

Word for Mac 2011
Vers. 14.3.9 (131030)
OS 10.8.5

When software that has been working okay suddenly and inexplicably doesn't, I have assumed that something is simply no longer talking to something else….reason unknown. More often than not, a directory rebuild (I use Disk Warrior) does the trick.

It happened just the other day when a daily-used site suddenly thought that Safari was no longer allowing cookies. After a rebuild everything returned to normal and has been fine since….even though I don't know why.
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX712 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#37006 - 11/05/15 09:17 AM Re: Hyperlink problems with Word 2011 on 10.10.5 Ypsem [Re: ryck]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Add to that the old standard ploy: Restart the Mac. That often cleans out many ills.

And if that doesn't do the trick: Shut down the Mac and reboot after ca 5 minutes.

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#37007 - 11/05/15 09:20 AM Re: Hyperlink problems with Word 2011 on 10.10.5 Ypsem [Re: ryck]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Originally Posted By: ryck

Word for Mac 2011
Vers. 14.3.9 (131030)
OS 10.8.5

Just curious: How come you haven't updated Word (Office) for Mac 2011 to the most recent version (14.5.7)?

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#37010 - 11/05/15 10:48 AM Re: Hyperlink problems with Word 2011 on 10.10.5 Ypsem [Re: grelber]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Originally Posted By: grelber
How come you haven't updated Word (Office) for Mac 2011 to the most recent version

Probably because I was in the middle of several other things when the notification arrived. Have now updated.

Originally Posted By: Rob McNaughton
Any advice would be appreciate please.

FYI Rob, I've repeated the tests using 14.5.7 and the results were the same.
_________________________
ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
OS High Sierra 10.13.6
Canon MX712 Printer
Epson Perfection V500 Photo Scanner
Time Machine on 320GB OWC Mercury OTG Pro
Super Duper on 500GB OWC Mercury OTG Pro

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#37015 - 11/05/15 03:59 PM Re: Hyperlink problems with Word 2011 on 10.10.5 Ypsem [Re: ryck]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
Originally Posted By: ryck
Originally Posted By: grelber
How come you haven't updated Word (Office) for Mac 2011 to the most recent version

Probably because I was in the middle of several other things when the notification arrived. Have now updated.

You missed a lot more than one notification and one update.
Update 14.3.9 was released on 2013-11-21, followed by 17 more updates (starting with 14.4.1 on 2014-04-08).
I would have thought you might have experienced some of the (security) problems that the updates addressed, but apparently you escaped same unscathed. Excellent.

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#37149 - 11/13/15 07:17 AM Re: Hyperlink problems with Word 2011 on 10.10.5 Ypsem [Re: grelber]
grelber Offline


Registered: 08/05/09
Loc: North of 49th ||
And earlier this week Update 14.5.8 was released for Office for Mac 2011.

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#37242 - 11/17/15 02:10 PM Re: Hyperlink problems with Word 2011 on 10.10.5 Ypsem [Re: Rob McNaughton]
Rob McNaughton Offline


Registered: 04/29/13
Loc: Canterbury, New Zealand
Thanks guys I will try all of your suggestions:

my Word is Microsoft Word for Mac 2011
Version 14.4.8 (151023)
Latest installed update 14.5.8


Cheers ....

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