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#32031 - 12/08/14 03:39 AM Apple Mail: Receives OK, But Can't Send
Pendragon Offline


Registered: 08/04/09
Loc: Georgetown, Texas, USA
On my wife's machine, 21.5" iMac, 10.10.1, 3GHz C2D:

For the second time in about 3 weeks, Mail receives OK, but is unable to send. When trying to send, one gets a message that the server is off-line and to try later or a different server. When checking Mail/Preferences/Acct Info/Outgoing Mail Server, the drop down menu always states the SMTP Server is Off-Line (and seems so set for all eternity).

Rebuilding the Mailbox brought no joy.

Clearly, something causes the setting to spontaneously change, but I haven't a clue what that may be. Searching Google and other forums did not help.

As I was unable to fix the problem, my "solution" was to clone from a backup. So things are again right with the world (well, sorta). But I want to know the cause of the initial problem. Maybe then, I could preclude it, or at least easily fix it.

As always, guesses and musings are most welcome.
_________________________
Harv
27" i7 iMac (10.13.6), iPhone Xs Max (12.1)

Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#32032 - 12/08/14 06:05 AM Re: Apple Mail: Receives OK, But Can't Send [Re: Pendragon]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
I assume quitting and relaunching mail did not help?

checked with Connection Doctor? (paste output)

tried deleting the mail passwords from keychain? (delete send and receive, quit and relaunch keychain access, delete them again if necessary, which sometimes is)

web access to email send/receive ok? (this is a really good troubleshooting step if available)
_________________________
I work for the Department of Redundancy Department

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#32036 - 12/08/14 06:52 AM Re: Apple Mail: Receives OK, But Can't Send [Re: Virtual1]
Pendragon Offline


Registered: 08/04/09
Loc: Georgetown, Texas, USA
Originally Posted By: Virtual1
I assume quitting and relaunching mail did not help?

checked with Connection Doctor? (paste output)

tried deleting the mail passwords from keychain? (delete send and receive, quit and relaunch keychain access, delete them again if necessary, which sometimes is)

web access to email send/receive ok? (this is a really good troubleshooting step if available)


Thanks for the prompt reply, V1.

Yes, I did quit & relaunch Mail, even restarted (to no avail).

Re Connection Doctor. Does it actually fix things or merely diagnose?

I did not do the PW drill as I presumed that was not related. Ah, learning is such sweet sorrow...

Re Web Access. Not sure I understand. How do I check that? (all other devices, my iMac, iPhone, and iPad had web access). Is that what you mean?
_________________________
Harv
27" i7 iMac (10.13.6), iPhone Xs Max (12.1)

Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#32040 - 12/08/14 08:49 AM Re: Apple Mail: Receives OK, But Can't Send [Re: Pendragon]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
Originally Posted By: Pendragon
Re Connection Doctor. Does it actually fix things or merely diagnose?

It shows the progress through the steps of fetching or sending mail. It's fairly verbose, and usually displays somewhat useful error messages. MUCH better than just getting a "DING!" and a zigzag to the right of your inbox.

it used to be incredibly confusing to read if you had more than one account set up, as the debug messages were being added to the log in the order received, not grouped by which thing was being checked, so you'd get the lines intermixed between all your accounts. EVEN THE ONES YOU HAD DISABLED, making it difficult to get anything useful out of it. I think apple finally fixed that. But it's not usually a problem if you only have one email account set up.

Quote:

I did not do the PW drill as I presumed that was not related. Ah, learning is such sweet sorrow...


Learned that from experience. I've seen several cases where mail was, for reasons unknown, not able to access a password in keychain. Also found cases where TWO entries were in keychain for a single thing (I don't mean one for send and one for receive... I mean TWO for receive) And mail was accessing the first one which was wrong. So it would prompt to re-enter it. And would update the second one... BRILLIANT! Solution? delete both.

Quote:

Re Web Access. Not sure I understand. How do I check that? (all other devices, my iMac, iPhone, and iPad had web access). Is that what you mean?


You'd need to contact your ISP and see if they offer access to your email via a web browser. It's a very basic and good "first thing to try" when troubleshooting email issues. Makes sure your password is correct and accepted. I've seen cases where mail was being given useless error messages by the mail server, or just outright hanging up on mail. But when you went to the web interface it says something like "oh you're locked out due to too many failed attempts!" or "we noticed you were trying to read your email from a mobile device and so we blocked it, would you like us to stop blocking that?" If nothing else, it'll let you use your mail until you get your computer fixed. (or give you time to troubleshoot it)
_________________________
I work for the Department of Redundancy Department

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#32051 - 12/09/14 03:27 AM Re: Apple Mail: Receives OK, But Can't Send [Re: Virtual1]
Pendragon Offline


Registered: 08/04/09
Loc: Georgetown, Texas, USA
As AOL is my ISP, I have little confidence that a call to them will be of benefit. But the Keychain notion is one that holds promise and I shall endeavor to give it a go the next time the Send gremlin attacks my beloved's machine.

Thanks again!
_________________________
Harv
27" i7 iMac (10.13.6), iPhone Xs Max (12.1)

Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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