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#2812 - 09/03/09 06:43 AM SFWordProcessing error in Pages '09
Paul Offline


Registered: 08/11/09
I'm having trouble with Pages '09.

I've been using Pages for years with no issues . . . but yesterday as I opened a project to work on - Pages crashed and the error message indicated that it related to SFWordProcessing plugin. (I'll clip in part of that error message below). Now Pages crashes whenever I open it . . . giving the same kind of error.
I have re-installed iWork'09 twice trying to clear this up. Still no improvement.
The file(s) in question open successfully on another Mac I have at my disposal so this issue seems to be connected with this computer.

Also, even if I login as another user on this computer and attempt to use Pages it crashes.

I have shut-down and rebooted in safe mode but when I try to open docs in Pages I cannot see any type on the docs (even in cases where I'm opening up documents I know have content). Even in safe mode . . . Pages crashed once.

My basic info is this: iMac, OS 10.6, iWork'09 [Pages 4.0.2 (751)], Processors 2.4 GHz Intel Core 2 Duo, 4GB 667 Ram

Does anyone know how I can get Pages up and running again?
Thanks in advance for your help!
Paul
=======
Process: Pages [2626]
Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 4.0 (727)
Build Info: Pages-7270000~9
Code Type: X86 (Native)
Parent Process: launchd [153]

PlugIn Path: /Library/Application Support/iWork '09/Frameworks/SFWordProcessing.framework/Versions/A/SFWordProcessing
PlugIn Identifier: SFWordProcessing
PlugIn Version: ??? (???)

Date/Time: 2009-09-02 21:32:18.623 -0400
OS Version: Mac OS X 10.6 (10A432)
Report Version: 6

Interval Since Last Report: 1187 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 1175 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 15D7CAE8-C1F8-4A32-9560-94961B4B4398

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000001d499002
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.ImageIO.framework 0x906f2056 ImageIO_ExpandGray_1Bit_to_8Bit + 362
1 com.apple.ImageIO.framework 0x905dbdd4 copyImageBlockSetTIFF + 2833
2 com.apple.ImageIO.framework 0x905db230 ImageProviderCopyImageBlockSetCallback + 174
3 com.apple.CoreGraphics 0x912ef40b CGImageProviderCopyImageBlockSet + 228
4 com.apple.CoreGraphics 0x912f3c1c img_blocks_create + 348
5 com.apple.CoreGraphics 0x912f3aa1 img_blocks_extent + 85
6 com.apple.CoreGraphics 0x913572f9 img_interpolate_extent + 163
7 com.apple.CoreGraphics 0x9128cdea img_data_lock + 8882
8 com.apple.CoreGraphics 0x91289ee6 CGSImageDataLock + 172
9 libRIP.A.dylib 0x92b99748 ripc_AcquireImage + 2446
10 libRIP.A.dylib 0x92b973be ripc_DrawImage + 1245
11 com.apple.CoreGraphics 0x91289b60 CGContextDrawImage + 450
12 com.apple.Keynote.sfrendering 0x024447b2 -[SFRBitmapRenderer drawInRect:] + 258
13 com.apple.Keynote.sfrendering 0x02443fe5 -[SFRImage drawRect:] + 1669
14 com.apple.Keynote.sfrendering 0x02443953 -[SFRImage renderIntoContext:] + 67
15 com.apple.Keynote.sfrendering 0x0245154e -[SFRRenderable renderLayeredIntoContext:] + 206
16 com.apple.Keynote.sfdrawables 0x01d89ff4 -[SFDDrawableAttachment(Private) privateGenerateCachedImageInContext:] + 1908
17 com.apple.Keynote.sfdrawables 0x01d8924f -[SFDDrawableAttachment(Private) privateDrawCachedImageInContext:container:] + 79
18 com.apple.Keynote.sfdrawables 0x01d864d2 -[SFDDrawableAttachment drawInContainer:partitionNumber:canvas:dirtyRect:] + 1282
19 SFWordProcessing 0x0203bf78 -[
Et cetera, et cetera

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#2820 - 09/03/09 10:33 AM Re: SFWordProcessing error in Pages '09 [Re: Paul]
Bensheim Offline


Registered: 08/16/09
Loc: UK
Hi Paul

Out of sheer curiosity and some vested interest I had a look around the internet about this.

I've been using iWork08 for years: Pages, Numbers, and Keynote. I'm still on OSX 10.4.11 (Tiger).

There are many links about the SFWordProcessing error in iWorks and they all have one thing in common, it seems to me: this error only affects iWorks users (any version) IF they are running a more recent version of OSX than mine, i.e., Leopard or Snow Leopard.

This thread Apple Support Discussions may be of interest to you. To my astonishment this problem which was reported to Apple in 2007 is still unresolved by Apple.

However, if you read down that thread, one or two users have accidentally found ways around it for themselves, which may help you?

To my further astonishment, I've also come across this old MacFixit resource: Keynote, iWeb, Pages crashes in Leopard -- fonts to blame - written in 2007.

It's been interesting looking into this for you and hope it helps somehow. There's no chance of you backward-grading to Tiger, is there? wink

Best wishes
Bensheim

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#2823 - 09/03/09 12:46 PM Re: SFWordProcessing error in Pages '09 [Re: Paul]
Ira L Online


Registered: 08/13/09
Loc: California
Looking at your crash log and reading the link above provided by Bensheim, it may be related to the DivX plug-in; the crash happens on an image. Did you check to see if you have that plug-in and what happens if you remove it?

Additionally, the fonts involved might be part of the issue. Do you recall if italics, specifically oblique fonts, were used in the documents in question?
_________________________
On a Mac since 1984.
Currently: 27" iMacs, Macbook Air, macOS 10.14.x,; iPhones, iPods and iPads galore!

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#2827 - 09/03/09 01:20 PM Re: SFWordProcessing error in Pages '09 [Re: Bensheim]
Paul Offline


Registered: 08/11/09
Thanks for this help!

mike Bailey suggested that I validate my fonts in Fontbook and when I did that I discovered 39 which problems (some of which ARE in the documents in question).

My unscientific observation today is that when I make new docs the program seems OK. It's when I try to open anything older that the crash is almost immediate.
I'll go check out the Apple Support Forum as well and the MacFixit resource. Thanks for those links!
Paul

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