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#23585 - 09/30/12 09:49 AM Manually uninstalling Photoshop?
JM Hanes Offline


Registered: 09/03/09
Hope this isn't a duplicate post, because I somehow managed to disappear my first try!

Photoshop CS4 started crashing erratically on my 15" MacBook Pro (OS 10.6.8) and freezing everything but my cursor, including forced quits. Long story short, I can only access my laptop in target disk mode now. I would like to avoid a clean system install if I can, and want to try manually uninstalling PShop first.

The uninstaller is not an option, so I'm hoping someone call tell me what else I need to delete in addition to the PShop & Bridge apps, themselves, to be sure I've eradicated all the bits & pieces. Adobe makes it almost impossible find any info about working with superseded versions in its online support pages, of course.

Is there any way to "deactivate" a copy of Photoshop, once it's gone? Or is that not necessary if I reinstall it on the same computer? Or is there registration data I could copy and then put back in place ex post facto?

If corrupted fonts in PShop caused the mayhem, would that create a system wide font problem which could persist after the PShop removal? Is there any reliable font-corruption-software-for-dummies which can ferret out and correct such problems? I'm afraid to mess around with fonts myself, and, alas, I'm terminally Terminalophobic.

I would welcome any and all suggestions!




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#23586 - 09/30/12 10:34 AM Re: Manually uninstalling Photoshop? [Re: JM Hanes]
ryck Offline


Registered: 08/04/09
Loc: Okanagan Valley
Quite some time ago I got CleanApp for removing applications and have found it to be first rate. It provides a list of items associated with the application you're removing and cautions if you're selecting something not wise to remove.

If you drag an application to the trash, CleanApp automatically opens and lets you know what else is connected to the application you're trashing.

The company has been good about upgrades. You can take a peek here.
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ryck

iMac (Retina 5K, 27", 2017), 3.4 GHz Intel Core i5, 8GB RAM, 2400 MHz DDR4
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Carbon Copy Clone on 500GB OWC Mercury OTG Pro

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#23587 - 09/30/12 11:49 AM Re: Manually uninstalling Photoshop? [Re: JM Hanes]
joemikeb Online
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
You can find the official Adobe uninstall instructions here. There is a de-registration process you must go through or you will not be able to reinstall. I like Clean App too but Adobe products are problematic because of their anti-piracy protections.


Edited by joemikeb (09/30/12 11:51 AM)
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#23596 - 09/30/12 06:27 PM Re: Manually uninstalling Photoshop? [Re: joemikeb]
JM Hanes Offline


Registered: 09/03/09
Unfortunately, the official instructions won't do the trick. I can't open the Adobe uninstaller or do the de-registration, because I can only access my MacBook from my desktop computer as a peripheral in target disk mode. I tried opening up the CS4 installer CD on my desktop, but it doesn't recognize the MacBook as a destination disk or provide an uninstall option. As far as it's concerned PShop CS4 doesn't exist on my system. (I'm running CS5 on my desk top).

Would CleanApp work on a non-startup disk? Apparently Snow Leopard doesn't offer an archive and install option, so I have no clue what to do about the de-registration thing. Maybe I should just bite the bullet and take it to my local Apple dealer's repair shop & hope they've got an opening and a fix soon!

Many thanks to both of you for responding.

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#23599 - 09/30/12 07:22 PM Re: Manually uninstalling Photoshop? [Re: JM Hanes]
JM Hanes Offline


Registered: 09/03/09
The good news is that the representative I got in the Adobe live chat window was able de-registrater my MacBook! The bad news is that you can forget getting any help on tech problems -- like a manual uninstall -- that way. Per chatty Cathy: "For this you need to contact Adobe support at 1800-833-6687. Monday–Friday, 5am–7pm PST. as our technical agents are offline."

So, barring the miraculous appearance of a CS4 support page at Adobe, I'll give CleanApp a shot. I'm hoping to see if removing PShop might conceivably fix the startup issue, since disk utility says my hard drive is OK.

Should I post my question about font corruption separately in a different forum?

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#23600 - 10/01/12 01:54 AM Re: Manually uninstalling Photoshop? [Re: JM Hanes]
artie505 Online


Registered: 08/04/09
If CleanApp won't work for you, you can try EasyFind, which will search any mounted volume but will present a more difficult removal job.

Actually, I'll suggest an after-the-thought EF search even if CA does work, just to see what, if anything, it left behind.
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The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#23601 - 10/01/12 02:38 AM Re: Manually uninstalling Photoshop? [Re: JM Hanes]
jchuzi Online


Registered: 08/04/09
Loc: New York State
Originally Posted By: JM Hanes
Apparently Snow Leopard doesn't offer an archive and install option
Actually, that's the default method. Read Instructions for the Archive and Install method (Mac OS X 10.6) and these Apple discussions .
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Jon

OS 10.14.5, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P600, Photoshop CC, Lightroom CC, MS Office 365

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#23602 - 10/01/12 10:44 AM Re: Manually uninstalling Photoshop? [Re: JM Hanes]
tacit Offline


Registered: 08/03/09
Loc: Portland, Oregon, USA
I suspect you have other problems. Freezing your computer isn't likely to be a Photoshop issue, and if your computer won't boot now, that's DEFINITELY not a Photoshop issue. Something else is wrong.

When you connected with target disk mode, did you run Disk Utility to repair the disk? The most plausible explanation for your symptoms is that you had disk directory corruption that's been eating away at your computer for a while now, and Photoshop made the problem worse. (Because it does lots of disk writes and creates and deletes huge virtual memory files, Photoshop is twenty shades of living hell on a disk that has a damaged directory. If your directory is corrupt and you use Photoshop a lot, the corruption will tend to get a lot worse, really fast.)

So while you may have started seeing the problem when you used Photoshop, I would say that it is most likely the actual SOURCE of the problem is somewhere else. I'd recommend scanning the disk with Disk Utility, and if that finds and fixes problems but you still can't boot, re-install OS X. You should be able to do this without losing data.
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