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#20846 - 02/26/12 05:15 AM Pages 4.1 will not launches, but will not open doc
al7 Offline


Registered: 08/24/09
Hi Friends:
I am at a lost. One afternoon Pages 4.1 is working fine, the next morning it will launch, but not open anything. Console says:
2/26/12 8:07:21 AM Pages[280] HIToolbox: ignoring exception 'Could not pread: Invalid argument' that raised inside Carbon event dispatch
(
0 CoreFoundation 0x90c146ca __raiseError + 410
1 libobjc.A.dylib 0x936335a9 objc_exception_throw + 56
2 CoreFoundation 0x90c5fa21 -[NSException raise] + 17
3 SFUtility 0x01cc6874 +[NSException(SFUtilityAdditions) errnoRaise:format:] + 372
4 SFUtility 0x01c8a7ed -[SFUFileInputStream readToBuffer:size:] + 237
5 SFUtility 0x01ce6387 +[SFUZipArchive isZipArchiveAtPath:] + 119
6 SFApplication 0x02df91e8 _Z30SFAppCopyDocumentLocalizationsP8NSString + 222
7 SFApplication 0x02df8dfb -[SFAppDocumentBundle createPreferredLocalizationsForPath:] + 25
8 SFApplication 0x02df8da1 -[SFAppDocumentBundle initWithDocument:atPath:] + 49
9 SFApplication 0x02df9e47 -[SFAppStartingPointInfo initWithTitle:imageBundlePath:] + 191
10 Pages 0x0000ec8c _ZN9__gnu_cxx13new_allocatorISt4pairIPKhPF6StatusP14_xmlTextReaderP5SFMDIEEE9constructEPSB_RKSB_ + 7538
11 Pages 0x002219c9 _ZN9__gnu_cxx13new_allocatorISt4pairIPKhPF6StatusP14_xmlTextReaderP5SFMDIEEE9constructEPSB_RKSB_ + 2181807
12 Pages 0x0000ee80 _ZN9__gnu_cxx13new_allocatorISt4pairIPKhPF6StatusP14_xmlTextReaderP5SFMDIEEE9constructEPSB_RKSB_ + 8038
13 SFApplication 0x02dfb200 -[SFAppDocumentController newDocumentFromStartingPoints:] + 42
14 Pages 0x000cbf03 _ZN9__gnu_cxx13new_allocatorISt4pairIPKhPF6StatusP14_xmlTextReaderP5SFMDIEEE9constructEPSB_RKSB_ + 782313
15 SFApplication 0x02dfb12d -[SFAppDocumentController newDocument:] + 271
16 AppKit 0x97749a26 -[NSApplication sendAction:to:from:] + 112
17 SFApplication 0x02e0196a -[SFAppApplication sendAction:to:from:] + 608
18 AppKit 0x977498d9 -[NSMenuItem _corePerformAction] + 435
19 AppKit 0x977495ca -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
20 AppKit 0x977494b6 -[NSMenu performActionForItemAtIndex:] + 65
21 AppKit 0x97749469 -[NSMenu _internalPerformActionForItemAtIndex:] + 50
22 AppKit 0x977493cf -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
23 AppKit 0x97749313 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
24 AppKit 0x9773da55 NSSLMMenuEventHandler + 404
25 HIToolbox 0x932e9c2f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1567
26 HIToolbox 0x932e8ef6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 411
27 HIToolbox 0x9330b7f3 SendEventToEventTarget + 52
28 HIToolbox 0x93337e87 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 448
29 HIToolbox 0x9335cb90 SendMenuCommandWithContextAndModifiers + 66
30 HIToolbox 0x9335cb47 SendMenuItemSelectedEvent + 121
31 HIToolbox 0x9335ca5d _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 152
32 HIToolbox 0x9332c160 _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 454
33 HIToolbox 0x9332b8bb _HandleMenuSelection2 + 465
34 HIToolbox 0x9332b6d9 _HandleMenuSelection + 53
35 AppKit 0x97736f96 _NSHandleCarbonMenuEvent + 285
36 AppKit 0x9770bb46 _DPSNextEvent + 2304
37 AppKit 0x9770add6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
38 AppKit 0x976cd1f3 -[NSApplication run] + 821
39 AppKit 0x976c5289 NSApplicationMain + 574
40 Pages 0x0000d039 _ZN9__gnu_cxx13new_allocatorISt4pairIPKhPF6StatusP14_xmlTextReaderP5SFMDIEEE9constructEPSB_RKSB_ + 287
41 Pages 0x0007d5f2 _ZN9__gnu_cxx13new_allocatorISt4pairIPKhPF6StatusP14_xmlTextReaderP5SFMDIEEE9constructEPSB_RKSB_ + 460504
)


But I have no idea what it is telling me.

Any thoughts.

Thanks in advance.

al

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#20853 - 02/26/12 01:44 PM Re: Pages 4.1 will not launches, but will not open doc [Re: al7]
dianne Offline

Moderator

Registered: 08/04/09
al,

Let us know if you have:
  1. restarted
  2. used Disk Utility to Repair Permissions
_________________________
dianne • moderator

Back up everything you can't afford to lose – documents, mail, movies, music, photos, and other data and settings.

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#20869 - 02/27/12 11:01 AM Re: Pages 4.1 will not launches, but will not open doc [Re: dianne]
al7 Offline


Registered: 08/24/09
Thanks Duane.
Yes. I restarted.
Used DU
uninstalled iworks 09, reinstalled
reinstalled 10.6.8 combo
checked HD to see if I had trouble there - so far everything checks out fine expect pages.

al

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#20870 - 02/27/12 01:20 PM Re: Pages 4.1 will not launches, but will not open doc [Re: al7]
Hal Itosis Offline


Registered: 09/03/09
Loc: 10.6.8 (build 10K549)
possibly the next step would be to create a new user account, and see if that new user account has those same problems or not.

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#20889 - 02/28/12 04:03 AM Re: Pages 4.1 will not launches, but will not open doc [Re: al7]
tacit Offline


Registered: 08/03/09
Loc: Portland, Oregon, USA
Have you recently added any new fonts? I've found a lot of problems like this seem to be font-related.
_________________________
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#20894 - 02/28/12 05:55 AM Re: Pages 4.1 will not launches, but will not open doc [Re: Hal Itosis]
al7 Offline


Registered: 08/24/09
Thanks. I added a new account called test and it worked fine.
So something is corrupt in my main user account. Where do I
go from here?

I appreciate your time in this matter.

Al

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#20896 - 02/28/12 06:41 AM Re: Pages 4.1 will not launches, but will not open doc [Re: al7]
Hal Itosis Offline


Registered: 09/03/09
Loc: 10.6.8 (build 10K549)
Originally Posted By: al7
Thanks. I added a new account called test and it worked fine.
So something is corrupt in my main user account. Where do I
go from here?

Most likely, something in your (regular user's) Library is corrupted.

Here are some folders and files to try moving to the trash (either one at a time to narrow down the problem, or all at once for brute force back-to-work action):

~/Library/Caches/com.apple.iWork.Pages/

~/Library/Caches/com.apple.iWork.fonts

~/Library/Caches/iWorkApps/

~/Library/Application Support/iWork/

~/Library/Preferences/com.apple.iWork.Pages.plist

~/Library/Preferences/com.apple.iWork.Pages.LSSharedFileList.plist

~/Library/Preferences/ByHost/com.apple.iWork.Pages.*

note: ~ = /Users/yourhome
note: * = more letters or numbers in the name

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#20898 - 02/28/12 07:11 AM Re: Pages 4.1 will not launches, but will not open doc [Re: Hal Itosis]
al7 Offline


Registered: 08/24/09
I checked the prefs and indicated what I found. Sorry for the caps. Not yelling smile


~/Library/Caches/com.apple.iWork.Pages/ I DON'T HAVE THIS ONE

~/Library/Caches/com.apple.iWork.fonts I DON'T HAVE THIS ONE

~/Library/Caches/iWorkApps/ YES

~/Library/Application Support/iWork/ YES

~/Library/Preferences/com.apple.iWork.Pages.plist YES

~/Library/Preferences/com.apple.iWork.Pages.LSSharedFileList.plist I DON'T HAVE THIS ONE

~/Library/Preferences/ByHost/com.apple.iWork.Pages.* YES

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#20903 - 02/28/12 08:56 AM Re: Pages 4.1 will not launches, but will not open doc [Re: al7]
alternaut Offline

Moderator

Registered: 08/04/09
OK. Now move the files you've got there one by one (or all at once) to the desktop, and try to load Pages after every move. A problem file is identified by the fact that removing it allows Pages to load. Keeping the removed files around allows you to return them if removals don't help.

Pages will create default versions of missing .plist files and caches upon loading, so you may need to re-enter any settings changes you made before this problem arose, which were stored in the old plist file(s). You can then move the problem file(s) on the desktop to the trash and empty that, or archive them for further analysis if you so choose.

NB. Removal of .plists files needs to be done when the app in question is not running, otherwise the data is kept in the app's memory and is written back to the plist file when the app quits. In your case Pages is not running because it won't even load.
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alternaut moderator

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#20909 - 02/28/12 01:44 PM Re: Pages 4.1 will not launches, but will not open doc [Re: alternaut]
al7 Offline


Registered: 08/24/09
Friends, pages is up and going again.
Thank you very much.

Appears ~/Library/Application Support/iWork/ was the culprit.

Al

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#20911 - 02/28/12 02:26 PM Re: Pages 4.1 will not launches, but will not open doc [Re: al7]
alternaut Offline

Moderator

Registered: 08/04/09
Nice job! Thanks for the heads-up, good luck and Page(s) away! laugh
_________________________
alternaut moderator

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#20913 - 02/28/12 02:29 PM Re: Pages 4.1 will not launches, but will not open doc [Re: al7]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
Originally Posted By: al7
Friends, pages is up and going again.
Thank you very much.

Appears ~/Library/Application Support/iWork/ was the culprit.


Looks very similar to a problem where AppleWorks won't launch. More or less the same fix involved there.
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Moderator:  alternaut, dianne, dkmarsh