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#10670 - 06/21/10 03:02 PM Cannot connect with internet at hotel
kevs Offline


Registered: 12/07/09
I'm at NYC hotel. TheoOnly have ethernet in rooms. Does not work, tried two cables and I tried another room.
MUst be settings. I ran through automatic and some of the drop downs in network setting -- don't understand it.
They say it should all work perfectly and they have not a clue what to do.
any ideas? thanks!

(wifi working in lobby)

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#10671 - 06/21/10 03:16 PM Re: Cannot connect with internet at hotel [Re: kevs]
artie505 Online


Registered: 08/04/09
First thing I'd try is plug the ethernet cable into your Mac again, launch SysPrefs > Network, and see if Ethernet reports that it is connected.

(I have no idea if this makes any difference, but have you tried turning airport off when you've got the ethernet cable plugged in?)
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The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10676 - 06/22/10 07:45 AM Re: Cannot connect with internet at hotel [Re: artie505]
kevs Offline


Registered: 12/07/09
Artie, yes airport if off, ethernet wont connect.

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#10677 - 06/22/10 07:48 AM Re: Cannot connect with internet at hotel [Re: kevs]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
The first thing I would check is System Preferences > Network to be sure that ethernet is not only connected, is it enabled in the list of possible connections. If ethernet does not appear on the list of network connections, click on the plus (+) sign at the bottom of the connections list and add ethernet.
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joemikeb • moderator

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#10682 - 06/22/10 01:50 PM Re: Cannot connect with internet at hotel [Re: kevs]
Virtual1 Offline


Registered: 08/04/09
Loc: Iowa
are you getting an ip address and router? tried plugging ingto another jack somewhere else like in another room? they may need to reboot their router. I ran into that recently, router would hand out ip addresses but not network any new machines attached. others that were working were fine. weird.
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#10683 - 06/22/10 02:37 PM Re: Cannot connect with internet at hotel [Re: Virtual1]
kevs Offline


Registered: 12/07/09
Joe,
not sure understood you, ethernet is clearly one of the choices I've made. I'ts listed in the left hand column.
Virtual, I've tried another room. They claim everyone else is doing ok, yet my Mac if fine, they are either idiots or there is some complex setting I need to know.

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#10684 - 06/22/10 03:23 PM Re: Cannot connect with internet at hotel [Re: kevs]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
I am assuming you are using OS X 10.6. If you are using 10.4 or 10.5 the location of this information will be slightly different.
  1. Go to System Preferences > Network and select Ethernet in the left hand pane.
  2. At that point you should see a Status: If it is anything other than Connected it means your Mac is, for whatever reason, not seeing the ethernet. If it is connected then for Configure IPv4 should be set to Using DHCP.
  3. If all is connected at this point you should have an IP Address, Subnet Mask, and Router address.
If you have those let us know what those addresses are so we can determine if they are actually being received from the hotel's router or are defaults generated within your system.

One other thing to try is opening your browser and see if you get a logon screen from the hotel's network. Sometimes that can take what seems a long time to show up.
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joemikeb • moderator

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#10690 - 06/23/10 05:58 AM Re: Cannot connect with internet at hotel [Re: joemikeb]
kevs Offline


Registered: 12/07/09
Joe, on 10.6
I get nothing for ethernet, zero -- with cable in room.
in Lobby get wifi fine.
Other people are doing fine in hotel with cable.
So I am a boat lost at sea until someone can tell me what setting to change.

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#10694 - 06/23/10 12:11 PM Re: Cannot connect with internet at hotel [Re: kevs]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Don't confuse the WiFi connection with ethernet. They are mechanically/electrically two entirely different things. If System Preferences > Network is not showing a connection, then you have a hardware problem that will not be solved with a setting in software. Some possibilities are:
  • A "hung" ethernet port. Depending on the model Mac you have you may be able to "reset" the port by
    1. disconnecting from ethernet and any other external USB or firewire devices,
    2. disconnecting the power adaptor,
    3. and removing the battery for severeal minutes to allow the capacitors in the various ports to discharge,
    4. replacing the battery,
    5. plugging in the power adaptor,
    6. plugging in the ethernet,
    7. starting up the Mac.
  • A bad ethernet cable. I know you have tried two cables but have you tried a known good cable that works on someone else's PC or Mac?
  • A bad ethernet port on your Mac. What kind of a Mac do you have? Does it require an ethernet adapter?
  • A bad ethernet adaptor. I have a MacBook Air and they require a USB to ethernet adaptor. I went through a couple before I got one that worked reliably.
  • The ethernet adaptor chip in you Mac is fried. If you have a laptop fixing that will require a new logic board (hope you have Applecare) or purchasing a USB to Ethernet adaptor.
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joemikeb • moderator

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#10696 - 06/23/10 03:44 PM Re: Cannot connect with internet at hotel [Re: joemikeb]
kevs Offline


Registered: 12/07/09
JOe, thanks, new news:
A client came up to my hotel room with same exact laptop and connected to that ethernet cable fine.
The setting looked the same as what I have.
Note: I did not buy apple care, but my laptop is just couple years old and in perfect mint condition. Never even used the ethernet until now. What you think?

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#10712 - 06/24/10 06:17 PM Re: Cannot connect with internet at hotel [Re: kevs]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Originally Posted By: kevs
What you think?
What I think is...
  1. You haven't tried resetting the ports as I suggested in my previous post
  2. Your firewire port may well be damaged
  3. I would at least have the Genius desk take a look at it and see what they think and/or offer in the way of repairs.
  4. Since you do not have Applecare a USB to ethernet adaptor is a LOT cheaper than a new logic board. Apple sells a decent one for $29.
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joemikeb • moderator

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#10714 - 06/24/10 11:02 PM Re: Cannot connect with internet at hotel [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Quote:
What I think is...
You haven't tried resetting the ports as I suggested in my previous post

Now why does that sound familiar? wink
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10725 - 06/25/10 05:38 AM Re: Cannot connect with internet at hotel [Re: joemikeb]
kevs Offline


Registered: 12/07/09
thanks Joe, cool.
I'll continue with this when I get home in two days.
Firewire bad? but this is the ethernet port.
Artie: resetting the ports, that went over my head a bit.

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#10728 - 06/25/10 10:10 AM Re: Cannot connect with internet at hotel [Re: kevs]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Hmm? I wrote firewire but I meant ethernet. My mistake. shocked
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joemikeb • moderator

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#10741 - 06/26/10 12:23 AM Re: Cannot connect with internet at hotel [Re: kevs]
artie505 Online


Registered: 08/04/09
Originally Posted By: kevs
Artie: resetting the ports, that went over my head a bit.

Naaah!

Having read every one of your FTM posts and many of your MFIF posts I'd be willing to bet that your tech savvy far surpasses that necessary for following these instructions:

Quote:
A "hung" ethernet port. Depending on the model Mac you have you may be able to "reset" the port by
  • disconnecting from ethernet and any other external USB or firewire devices,
  • disconnecting the power adaptor, and removing the battery for severeal minutes to allow the capacitors in the various ports to discharge,
  • replacing the battery,
  • plugging in the power adaptor,
  • plugging in the ethernet,
  • starting up the Mac.

And, under any circumstances, even if the instructions are beyond you, the polite thing to do would have been to respond thusly to joemike rather than to ignore his helpful advice in favor of an anecdote.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10743 - 06/26/10 03:17 AM Re: Cannot connect with internet at hotel [Re: joemikeb]
artie505 Online


Registered: 08/04/09
> Depending on the model Mac you have you may be able to "reset" the port by...

That just jelled in my head. Does it mean that the ports on some Macs are reset by a different procedure or that they cannot be reset, and will you please spell out the criteria that distinguish those Macs?

Thanks.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10745 - 06/26/10 05:26 AM Re: Cannot connect with internet at hotel [Re: artie505]
joemikeb Offline
Moderator

Registered: 08/04/09
Loc: Fort Worth, Texas
Originally Posted By: artie505
>That just jelled in my head. Does it mean that the ports on some Macs are reset by a different procedure or that they cannot be reset, and will you please you spell out the criteria that distinguish those Macs?

The difference is whether or not the Mac in question has a backup battery. If there is one then it has to be removed as well. SInce I have no idea what Mac Keys has I have no way of knowing if there is a backup battery or not or how to go about removing it if there is one. Rather than confuse the issue for someone who is perhaps a bit less technically inclined, I chose the simplest solution in hopes that it might work.
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joemikeb • moderator

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#10747 - 06/26/10 08:54 AM Re: Cannot connect with internet at hotel [Re: joemikeb]
artie505 Online


Registered: 08/04/09
Got it! Thanks.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10785 - 06/28/10 05:42 PM Re: Cannot connect with internet at hotel [Re: artie505]
kevs Offline


Registered: 12/07/09
Joe,
got home, just tried with fresh cable, cannot connect with Ethernet.
Only thing on your list I may try is to -- remove battery, how hard is that? I have no idea where it is.
I wish I had tested the port when I bought it, but had no need/ idea.

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#10786 - 06/28/10 05:52 PM Re: Cannot connect with internet at hotel [Re: kevs]
artie505 Online


Registered: 08/04/09
> Only thing on your list I may try is to -- remove battery, how hard is that? I have no idea where it is.

That is NOT!!!!!! a list of alternative procedures.

The 6 steps, done in order, are ONE!!! procedure.

Odds are you'll find an alias at the root of your HD... "User Guides And Information." Double-click on it and one of the items you'll see is "MacBook Pro Users Guide" (or some-such); in it you'll find instructions for removing your Mac's battery.
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10794 - 06/29/10 02:44 PM Re: Cannot connect with internet at hotel [Re: artie505]
kevs Offline


Registered: 12/07/09
ART,
you think removing battery will do anything. I think it's a huge longshot.

Is this odd that the ethernet is not working? LIke I said, the unit is in mint condition. First time even tried the ethernet.

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#10797 - 06/29/10 03:20 PM Re: Cannot connect with internet at hotel [Re: kevs]
artie505 Online


Registered: 08/04/09
You just don't get it, kevs...

Removing the battery will do absolutely nothing as relates to your issue!

But, if you go through the entire procedure outlined by joemike, of which removing the battery is only part of one step, you may succeed in resetting your ethernet port and regaining its use.

But, you've got to go through joemike's entire procedure (Looking at it again, I see that he left out a step, between the first two, namely "Shut down your Mac."):
  • disconnecting from ethernet and any other external USB or firewire devices,
  • disconnecting the power adaptor, and removing the battery for severeal minutes to allow the capacitors in the various ports to discharge,
  • replacing the battery,
  • plugging in the power adaptor,
  • plugging in the ethernet,
  • starting up the Mac.
Get it now?

> Is this odd that the ethernet is not working? LIke I said, the unit is in mint condition. First time even tried the ethernet.

Nothing's odd with electronics as complicated as your MacBook Pro. By way of example, my first iBook was an "open-box" purchase that had had a bad modem straight out of the box. Had the original purchaser waited a year or two before using that modem se'd be asking the same question you just asked, and you're not even necessarily looking at a bad component.


Edited by artie505 (06/29/10 03:29 PM)
Edit Reason: Add "Shut Down"
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10798 - 06/29/10 04:21 PM Re: Cannot connect with internet at hotel [Re: artie505]
kevs Offline


Registered: 12/07/09
Will do and report back Major/Captian ARt!
(I know you are tough -- it's worth the result hopefully!)

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#10799 - 06/29/10 06:36 PM Re: Cannot connect with internet at hotel [Re: kevs]
artie505 Online


Registered: 08/04/09
Good luck, kevs! smile
_________________________
The new Great Equalizer is the SEND button.

In Memory Of Harv: Those who can make you believe absurdities can make you commit atrocities. ~Voltaire

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#10801 - 06/30/10 11:38 AM Re: Cannot connect with internet at hotel [Re: kevs]
Rodney Offline


Registered: 11/27/09
Loc: Rhode Island
A co-worker had an issue like this. It was the switch that was being used, the MacBook couldn't autoset the proper settings for a connection. He needed to go into Ethernet Advanced and in the Ethernet settings tab change the configure from automatic to manual, then change the speed to one of the other settings (I don't recall which one) to make the port see the connection.

Good luck!

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