Moving a domain name - 10/03/09 03:47 PM
Has anyone any experience of moving a domain-name host?
(It might be better if only UK members replied; or those with UK experience - the technique/protocol/system is probably different in the US.)
Situation: my domain name is hosted by one ISP who also provide business email services. I pay for these, annually. (My broadband comes from another ISP who are totally reliable. The reason for using two different firms is not to have all my eggs in one basket.)
In the last 48 hours, the domain-hosting, email-providing lot have had one of their servers down. Experiments prove that it's the server which handles incoming post (the POP server?) because my outgoing post is performing as usual.
So, for the last 48 hours I've had nearly zero business mail coming in. Sometimes I can fleetingly see the list of emails awaiting on their Webmail on their website. Sometimes I can even open an email on their Webmail despite not being able to download any to myself. Sometimes the mere act of clicking on an email to open it, on their Webmail, makes the connection go dead again.
I've had two long "conversations" with their people on their website using so-called Live Help Desk. That's like wading through treacle too. All they do is say sorry sorry we are trying to fix it sorry sorry. I just hope their sorrow is reflected in a lower bill in January.
Overnight, they'd got in new kit and it worked again. Good. By this afternoon, it was all dead again. Know what? They didn't even realise until I angrily contacted them again. They scurried off to have a look at their POP (?) server after hearing from me and then admitted that the problem had reappeared.
Well, I'm fed up with this. I pay for business email provision and it's affecting my business. I'm therefore thinking of dumping them and switching domain-name hosting and email provision to my other ISP.
HOWEVER, I don't understand the process of switching domain-name hosting. I can not have any interruption in provision. What happens? Has anyone done it?
Thanks
(It might be better if only UK members replied; or those with UK experience - the technique/protocol/system is probably different in the US.)
Situation: my domain name is hosted by one ISP who also provide business email services. I pay for these, annually. (My broadband comes from another ISP who are totally reliable. The reason for using two different firms is not to have all my eggs in one basket.)
In the last 48 hours, the domain-hosting, email-providing lot have had one of their servers down. Experiments prove that it's the server which handles incoming post (the POP server?) because my outgoing post is performing as usual.
So, for the last 48 hours I've had nearly zero business mail coming in. Sometimes I can fleetingly see the list of emails awaiting on their Webmail on their website. Sometimes I can even open an email on their Webmail despite not being able to download any to myself. Sometimes the mere act of clicking on an email to open it, on their Webmail, makes the connection go dead again.
I've had two long "conversations" with their people on their website using so-called Live Help Desk. That's like wading through treacle too. All they do is say sorry sorry we are trying to fix it sorry sorry. I just hope their sorrow is reflected in a lower bill in January.
Overnight, they'd got in new kit and it worked again. Good. By this afternoon, it was all dead again. Know what? They didn't even realise until I angrily contacted them again. They scurried off to have a look at their POP (?) server after hearing from me and then admitted that the problem had reappeared.
Well, I'm fed up with this. I pay for business email provision and it's affecting my business. I'm therefore thinking of dumping them and switching domain-name hosting and email provision to my other ISP.
HOWEVER, I don't understand the process of switching domain-name hosting. I can not have any interruption in provision. What happens? Has anyone done it?
Thanks