Business email ISP sends me stroppy note - 08/02/14 03:32 PM
(rant)
Today my Mail / Get Mail didn't work (again). I could connect to the internet but not to the business mailbox. Fortunately I found someone in on a Saturday on their website, to conduct a Live Chat, and said I assumed that their verification server was playing up (again).
They directed me to an email they'd sent to a backup Yahoo account, which had not occurred to me. It said:
Dear Sir,
We would like to inform you that your domain xxxxxxx.com has been sending a large volume of Unsolicited Commercial Email (UCE, or spam). This has caused high load on our servers, and may result in our IP addresses being added to block lists. This affects all customers of our service, and is a violation of our terms of services.
It went on to say that therefore they had changed all our passwords.
I was completely taken aback and really did not like their instant assumption that WE had been the cause of all this spam, when I am sitting here doing everything I can to prevent it. I have had Boxtrapper enabled for years, and added in Spam Assassin. Despite those I have had to delete dozens of spams four times a day every day: and they blame us!
Their reaction (on live chat) after I had expressed my extreme displeasure at their instant assumption that we were effing spam-generators, was words to the effect of "oh, someone has been using your domain name and sending spam....so we shut down your access...."
DOH! I realise that! I'm doing ALL I CAN at this end!
So ok, I'm back in now, with their new 15-character new passwords emailed to me on Yahoo. But I'm still exasperated* at their ungracious assumption of guilt.
(/rant)
*euphemism
Today my Mail / Get Mail didn't work (again). I could connect to the internet but not to the business mailbox. Fortunately I found someone in on a Saturday on their website, to conduct a Live Chat, and said I assumed that their verification server was playing up (again).
They directed me to an email they'd sent to a backup Yahoo account, which had not occurred to me. It said:
Dear Sir,
We would like to inform you that your domain xxxxxxx.com has been sending a large volume of Unsolicited Commercial Email (UCE, or spam). This has caused high load on our servers, and may result in our IP addresses being added to block lists. This affects all customers of our service, and is a violation of our terms of services.
It went on to say that therefore they had changed all our passwords.
I was completely taken aback and really did not like their instant assumption that WE had been the cause of all this spam, when I am sitting here doing everything I can to prevent it. I have had Boxtrapper enabled for years, and added in Spam Assassin. Despite those I have had to delete dozens of spams four times a day every day: and they blame us!
Their reaction (on live chat) after I had expressed my extreme displeasure at their instant assumption that we were effing spam-generators, was words to the effect of "oh, someone has been using your domain name and sending spam....so we shut down your access...."
DOH! I realise that! I'm doing ALL I CAN at this end!
So ok, I'm back in now, with their new 15-character new passwords emailed to me on Yahoo. But I'm still exasperated* at their ungracious assumption of guilt.
(/rant)
*euphemism