Unintelligible computerised response - 10/26/12 04:33 PM
We were asked to put a purchase order number on an invoice and send it by email to the accounts department of a BIG company. Request complied with, exactly as asked.
The response was:
The PDF file to which they refer, is the invoice.
The next day I sent it again (baffled) with accompanying text that I did not understand "the errors".
The response was:
There is no previous invoice from us with any such barcode, but I can not get past their Computer Says No.
Any ideas? "Contact us" on their website is next-to-useless. They're a world-wide company. Thanks.
The response was:
Quote:
Dear Vendor,
We have received your email with errors. Your email was not processed!
Please correct the errors and resubmit your email. If you have any questions contact ***** Accounts Payable.
Date received: 24.10.2012
The following error(s) occurred receiving your email:
PDF file 0 is a doublet to invoice with barcode '23101231005810'
We have received your email with errors. Your email was not processed!
Please correct the errors and resubmit your email. If you have any questions contact ***** Accounts Payable.
Date received: 24.10.2012
The following error(s) occurred receiving your email:
PDF file 0 is a doublet to invoice with barcode '23101231005810'
The PDF file to which they refer, is the invoice.
The next day I sent it again (baffled) with accompanying text that I did not understand "the errors".
The response was:
Quote:
Dear Vendor,
We have received your email with errors. Your email was not processed!
Please correct the errors and resubmit your email. If you have any questions contact **** Accounts Payable.
Date received: 25.10.2012
The following error(s) occurred receiving your email:
PDF file 0 is a doublet to invoice with barcode '23101231005810'
We have received your email with errors. Your email was not processed!
Please correct the errors and resubmit your email. If you have any questions contact **** Accounts Payable.
Date received: 25.10.2012
The following error(s) occurred receiving your email:
PDF file 0 is a doublet to invoice with barcode '23101231005810'
There is no previous invoice from us with any such barcode, but I can not get past their Computer Says No.
Any ideas? "Contact us" on their website is next-to-useless. They're a world-wide company. Thanks.