Home Forums Networks & Cross-Platform Networking Network Question

When I go into Network Settings - Wi-fi - Advanced, I can't get into Wifi, TCP/IP, DNS or WINS, but I can access 801.1x, Proxies and hardware.

Could it be because I am using the external drive only? I've always been able to get in before to change DNS numbers at least.

This is off the wall, but so is your issue.

Have you tried turning your firewall off? (I'd restart afterwards.)

It is no breaking news that something very odd is going on with your computer. The drive you are booting from should be immaterial — unless somehow that installation has been damaged in some way.

Like Artie, I have an off the wall suggestion you might try. Take advantage of your computer's portability and take it to a Starbucks or some other location with free WiFi and see if the problem replicates itself there. That will effectively eliminate or incriminate your local WiFi as a causal element.

I know that you do not have an Apple store or a certified Apple Service provider handy, but if I were in your shoes, handy or not, that is where I would go. Communication over the phone is inevitably more difficult because you and the technician may have very different meanings or understandings of the same word(s). I know because I trained Microsoft Tech Support Engineers for two years and that communications disconnect is always there.

I was talking about my old MBP regarding network settings. I was just looking around to see what I could see for the future of my new MBP. But I was thinking maybe I could take my new one to another wi-fi spot and try to get into recovery as you suggested also. We'll see if I can get a chance to do that this week. If so, then I will check the DHCP and see if it is on. The article I read said to turn it on if it is off to be able to get into the internet in recovery I guess for the future. I can't very well do that with the problem I have now in the new MBP.

I am out of ideas. The only thing I can suggest is getting to a Genius Desk in person.

Yeah, I will try the ethernet adapter then go from there. I'm just really miffed that they had me erase my hd right off the bad. I had misgivings and should have gone with those. Next time though!!!

God's honest truth, I might have recommended the same thing had I been in the Apple Tech's position. Your issues with the network may or may not be unprecedented but certainly they are rare enough they would never have crossed my mind.

God's honest truth, I might have recommended the same thing had I been in the Apple Tech's position. Your issues with the network may or may not be unprecedented but certainly they are rare enough they would never have crossed my mind. In fact my automatic assumption would be a trouble free connection to a high speed WiFi network. Which, of course, proves the validity of the old saw about what happens when one AssUMEs.

That flies in general, but in this instance, I think not; Rita's call to AppleCare that resulted in the erasure was about Mail.app issues.

God's honest truth, I might have recommended the same thing had I been in the Apple Tech's position. Your issues with the network may or may not be unprecedented but certainly they are rare enough they would never have crossed my mind.


I understand why you might say that. However having handled a few hundred online tech support calls as part of a job training Tech Support "Engineers" for Microsoft I can easily understand how that might happen.

Interestingly enough tech support newbies and old timers are less likely to make such a mistake. The former because their lack of experience tends to make them more cautious and to follow rigorous ste-by-step trouble shooting (and they are less reluctant to ask for help) the latter because they have made enough mistakes of their own and know better. It is the kind of mistake that is often made when the support person has just enough experience to become over confident and blasé.

I have known of tech support organizations that intentionally use temps who know little or nothing about computers so they are forced to follow detailed written troubleshooting scripts and once a technician gains enough knowledge to start troubleshooting problems on their own and depart from the script their contract is terminated. Which is fine if your particular problem happens to be covered by one of the scripts and the correct script is chosen. It works in probably 80% of the cases but if your problem the remaining 20% — good luck.

maybe delete and re-add the wifi adapter to the list?

make sure the padlock is unlocked.